Manager, Facilities

About The Role

Total Wine & More is seeking a Facilities Manager to join our Store Operations team in our Bethesda, MD office. This role will be responsible for overseeing the day-to-day operations, maintenance, and workplace experience for our Store Support Center (SSC) corporate office locations. This role serves as the primary owner of facilities operations and ServiceChannel administration for the organization, ensuring efficient execution of repair and maintenance programs, vendor management, workplace services, and operational continuity across corporate facilities. The ideal candidate is highly organized, solutions-oriented, and capable of managing multiple priorities while building strong partnerships with internal stakeholders and external service providers. This role reports to the Facilities Director.

Responsibilities

• Oversee the daily operations, repair, maintenance, and overall functionality of corporate office facilities (SSC and SSC 2), ensuring safe, efficient, and well-maintained work environments
• Serve as the primary owner and administrator of ServiceChannel for the organization, including work order management, vendor coordination, reporting, system optimization, and process improvement initiatives
• Manage relationships with third-party vendors, contractors, and service providers to ensure high-quality, dependable service delivery and compliance with company standards
• Partner cross-functionally with internal stakeholders including HR, IT, Security, Finance, and Accounting to support workplace operations, office projects, and associate experience initiatives
• Develop, implement, and maintain facilities policies, procedures, preventive maintenance programs, and operational standards to improve efficiency and consistency across locations
• Monitor and manage facilities-related budgets, invoices, service agreements, and capital expenditures while identifying opportunities for cost savings and operational improvements
• Oversee facilities reporting and maintain accurate records related to maintenance activities, vendor performance, compliance requirements, and operational metrics

Requirements

• Bachelor degree in Facilities Management, Business Administration, Operations, or related field preferred
• 7-10+ years of progressive facilities management experience supporting corporate, retail, or multi-site environments
• Demonstrated people leadership experience with the ability to effectively lead, develop, and oversee team members while driving accountability and operational excellence
• Strong experience administering work order management systems, preferably ServiceChannel
• Demonstrated ability to manage budgets, contracts, and operational priorities in a fast-paced environment
• Strong project management, organizational, and problem-solving skills with the ability to manage multiple priorities simultaneously
• Excellent interpersonal and communication skills with the ability to build effective relationships across all levels of the organization
• Proficiency in Microsoft Office Suite and facilities management systems

Qualifications

• IfIM, CFM, or related facilities certifications preferred
• Occasional travel between corporate office locations and other company sites as needed
• Flexibility to support urgent facilities issues outside of standard business hours when necessary

Benefits

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes & More!

Pay

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Schedule

Flexible schedule to accommodate the needs of the role and the organization.