Manager, Facilities Operations & Maintenance

Oversees the Facilities Management O&M function across the 8th District, including building maintenance, plant engineering, housekeeping, lease management, and outsourced service provider management. Reports to AVP, Facilities Management. Leads 3 Operations/Maintenance Assistant Managers (2 in St. Louis, 1 in Memphis), approximately 14 Technicians (indirect), and multiple outsourced service providers.

Responsibilities

• Provide district-wide leadership for maintenance, engineering, painting, housekeeping, and environmental operations; ensure policies and procedures are consistently followed.
• Manage contracts and agreements for janitorial, building management system (BMS), HVAC maintenance, landscaping, snow removal, window washing, pest control, and other services; review agreements for price and appropriateness; monitor service quality.
• Meet regularly with district and system managers, department administrators, and key stakeholders to monitor customer satisfaction; develop action plans to address areas of deficiency.
• Develop, monitor, and prioritize the operating budget; assist with annual expense and capital planning and long-term forecasting; manage the annual facilities expense budget to ensure targets are met.
• Create and monitor team and individual goals to support a competitive, customer-service-focused organization.
• Provide daily work direction; hire employees; conduct performance evaluations; and evaluate contractor and vendor work.
• Promote a culture of “safety first” emphasizing awareness, discipline, and compliance with OSHA standards and other relevant guidelines.
• Manage the Integrated Workplace Management System (IWMS); ensure information is accurate and updated; use data insights to drive continuous improvement in site performance.
• Use IWMS to monitor workflow and quality; identify trends and implement system and process improvements.
• Ensure regular inspections of real estate; follow up on maintenance work performed; develop plans to quickly resolve issues, and ensure all regulatory required work is performed and documented.
• Make independent operational decisions within delegated authority regarding equipment adjustments, forecast updates, routine space maintenance, and allocation of resources needed to meet operating plans.

Qualifications

• Bachelor’s degree required; Mechanical Engineering, Electrical Engineering, Operations/Business Management, or related degree is preferred.
• At least five years of experience in facilities operations, maintenance, or a closely related field.
• Strong understanding of budgeting processes and accounting practices; ability to effectively operate within budget constraints.
• Demonstrated leadership skills with the ability to set a positive tone, gain respect, and coach staff to achieve high performance and engagement.
• Excellent written and oral communication skills; ability to interact effectively with staff, peers, and management; skilled in resolving conflict professionally.
• Proficiency in PCs, email, MS Word, Excel, and willingness to learn additional facilities-related applications.
• Experience with IWMS and data-driven operational improvement.
• Project management experience preferred.
• Technical knowledge of building operating equipment is a plus.
• Certifications beneficial: Certified Facility Manager (CFM), OSHA training.
• Ability to work under minimal supervision and exercise sound independent judgment.

Candidates with less experience may be considered at a lower job grade and salary.

Benefits

• Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period
• 401k/Thrift Plan with generous employer match
• Employer-funded Pension Plan
• Paid Vacation/Sick Time and Holidays
• Flexible Spending Accounts and Healthcare Spending Accounts
• Life Insurance and Long Term Disability Insurance
• Tuition Reimbursement (undergraduate and graduate)
• Parental Leave
• Free onsite 24/7 Fitness Center including training classes, and locker room / shower facilities
• Onsite Cafeteria and Coffee Shop
• Additional Convenience Benefits, Discounts and More

Pay

Salary: $131,500 - $170,900 annual.

Schedule

Full time, first shift (United States of America). Exempt position.