Manager: Facilities Maintenance

About the role

The Manager of Facilities Operations position at Holiday Inn Club Vacations is responsible for ensuring the brand promise is met through excellence in asset management. This role serves as a guest advocate and advisor to the General Manager, overseeing various departments including maintenance engineering, facilities maintenance, grounds, housekeeping, fleet, warehouse, and laundry.

Responsibilities

• Develop and evaluate Performance Development Plans (PDPs) to foster growth and development among maintenance technicians and grounds personnel.
• Analyze and recommend adjustments to staffing, performance targets, and resources to achieve operational goals.
• Manage department engagement plans, talent reviews, and succession planning.
• Demonstrate Brand hearted leadership by integrating the brand into all business decisions and seeking guest feedback for continuous improvement.
• Ensure all special needs and requests of guests are addressed and follow up on problem resolution cases.
• Promote and reinforce a brand culture where team members understand their roles and are inspired to deliver the branded guest experience.
• Model brand behaviors and balance budget goals with team and individual success.
• Lead preventative care and maintenance repair programs, including non-permitted electrical, plumbing, electro-mechanical automation, and appliance repairs.
• Manage contracts with outsourced vendors for regulated skills such as elevator, electrician, and roof repairs.
• Implement brand programs and maintenance strategies, standards, reserves planning, and focused ways of working that enhance owner value and guest satisfaction.
• Develop and manage departmental budgets and allocate resources to meet financial goals.
• Operate the department successfully within budgetary guidelines.

Qualifications

• A high school diploma is required.
• A college degree or trade training in the engineering discipline is preferred.
• Three years of hospitality maintenance engineering management experience is required.
• Two years of leading front-line staff experience is required.
• Facilities Certification in areas like HVAC, CPO, etc., are desired.
• Working knowledge of maintenance engineering management and building physical plant systems is required.
• Demonstrated basic project management skills are required.
• Ability to anticipate, prevent, and solve complex problems and deliver consistently high-quality results in a fast-paced setting is required.
• Strong written and verbal communication skills in English are required.
• A valid driver's license and at least four years of driving experience are required.