Manager, Facilities Dispatch

About the role

The Facilities Dispatch Manager oversees daily maintenance operations at all Minuteman Food Mart retail locations. This role serves as the central point of communication for maintenance requests, providing first-level troubleshooting support and efficiently dispatching technicians.

Responsibilities

• Serve as the primary point of contact for all maintenance-related issues reported by store teams.
• Provide initial troubleshooting support over the phone to diagnose and resolve basic maintenance concerns.
• Oversee the facilities work order software to ensure all work orders are handled within the set time frame.
• Supervise, schedule, and support maintenance technicians; assign work, monitor performance, ensure safety compliance, and optimize labor efficiency.
• Ensure all facilities and maintenance activities comply with safety regulations, environmental requirements, and company policies; maintain documentation and inspection records.
• Identify and communicate urgent safety or operational issues.
• Follow up on work orders to ensure timely completion and minimal business interruption.
• Utilize facility software and technology, and provide regular work order progress updates to Director of Facilities and Projects.
• Coverage of Automatic Rollover Car Wash locations, ensuring proper operation of equipment and cleanliness of facilities.
• Support new car wash openings, upgrades, and equipment installations when required.
• Review site performance including wash counts, revenue trends, and operational efficiency.

Requirements

• A high school diploma or equivalent required; additional technical or administrative training preferred.
• Previous experience in dispatching, maintenance coordination, helpdesk support, or a similar role is preferred.
• Strong problem-solving skills with the ability to troubleshoot issues over the phone.
• Excellent communication and customer service skills.
• Proficiency with work order management systems (Ecotrak experience plus).
• Strong organizational skills and ability to multitask effectively.
• Basic knowledge of maintenance systems (HVAC, refrigeration, electrical, plumbing) is a plus.
• Ability to work independently and as part of a team.

Qualifications

• High school diploma or equivalent required.
• Additional technical or administrative training preferred.
• Previous experience in dispatching, maintenance coordination, helpdesk support, or a similar role is preferred.
• Strong problem-solving skills with the ability to troubleshoot issues over the phone.
• Excellent communication and customer service skills.
• Proficiency with work order management systems (Ecotrak experience plus).
• Strong organizational skills and ability to multitask effectively.
• Basic knowledge of maintenance systems (HVAC, refrigeration, electrical, plumbing) is a plus.
• Ability to work independently and as part of a team.

Skills

• Work order management systems (Ecotrak experience plus).
• Problem-solving skills.
• Communication and customer service skills.
• Organizational skills.
• Basic knowledge of maintenance systems (HVAC, refrigeration, electrical, plumbing).
• Ability to work independently and as part of a team.

Benefits

• Family first atmosphere
• Competitive Total Compensation Plans with 401k match
• Paid time off in your first year
• Team first environment
• Paid Gym Memberships
• Monthly teambuilding exercises
• Everyday Pay if needed
• Flexible Schedules to attend family events
• Professional Training
• Advancement opportunities
• Ledership Training

Pay

Competitive compensation package.

Schedule

Standard working hours, with additional hours as needed based on business demands.