Manager - Facilities

Responsibilities

• Ensure consistent high-quality service to all our team members and guests.
• Set and maintain guest services standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Oversight of all construction projects up to and including obtaining bids and awarding contracts.
• Manage relationships with property vendors.
• Develop and manage the departmental budget, including capital expenditure.
• Maintain staffing levels to ensure budgetary compliance.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedures regarding limitations.
• Communicate pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ensure satisfaction with guests.
• Follow lawful directions from supervisors.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Carry out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws.
• Interview, hire, and train team members; plan, assign, and direct work, appraise performance; reward and discipline team members; address complaints and resolve problems.

Qualifications

• Must possess excellent teamwork, interpersonal, customer service, written and verbal communication skills.
• Requires the ability to manage multiple priorities in a fast-paced environment.
• Must be able to maintain a flexible work schedule that includes nights, weekends and holidays.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• Must possess valid driver’s license and maintain a good driving record.