Manager, Facilities

Position Overview

The Manager, Facilities will serve as the facilities leader for retail in North America, overseeing all core repair & maintenance duties while directly managing facilities’ processes, preventative maintenance, and program development. This is a hands-on role responsible for both strategy and execution.

Key Responsibilities

• Oversee the maintenance, repair, and improvement of all facilities, including HVAC, electrical, plumbing, and other systems. Manage service contracts and vendors to ensure high-quality services are delivered
• Develop and manage the facilities budget, including forecasting and tracking expenses. Identify cost-saving opportunities without compromising on quality and safety
• Ensure all facilities comply with health, safety, and environmental regulations. Implement facilities training programs and regularly conduct inspections to identify and resolve potential hazards
• Develop and implement long-term facilities plans that align with organizational goals. Participate in space planning, renovations, and expansions as necessary
• Establish and maintain emergency response plans, including after-hours coverage strategy, evacuation procedures, and disaster recovery strategies. Coordinate drills and ensure all team members are trained
• Promote energy-saving practices and sustainable operations. Identify and implement environmentally responsible initiatives
• Negotiate contracts and manage relationships with service providers, contractors, and suppliers. Ensure service level agreements are met and performance is evaluated regularly
• Serve as the primary point of contact for facilities-related inquiries. Communicate effectively regarding facilities issues, solutions, and developments
• Demonstrate working knowledge of lease terms, common area maintenance and blueprints
• Receive, verify, and process invoices/payments for services rendered within payment terms and accounting procedures
• Develop and enforce facilities processes, procedures and policies with vendors, trades, sites and leaders. Adhere to department and company standards, operating procedures and safety requirements
• Measure and report out key performance metrics for expenses, response time, ticket resolution, and call center indicators
• Manage complex projects including disaster recovery, renovations, relocations, new store openings, and special assignments
• May have one or more direct reports to hire, coach, lead and develop.

Qualifications

• Bachelor’s degree in Facility Management, Business Administration, Engineering, or a related field is preferred
• 5+ years of experience in facilities management or a related field
• Strong understanding of facilities maintenance, building systems, and safety regulations
• Proficient in facilities management software and Microsoft Office Suite
• Certifications such as Facilities Management Professional (FMP) or Certified Facility Manager (CFM) are a plus
• Demonstrated ability to operate independently in a lean environment
• Ability to influence across all levels of the business
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• High level of integrity and discretion