Manager, EVS

About the role

Under the supervision of the Director of Engineering, the incumbent in this position is responsible for smooth and efficient cleaning operations in public areas and top-quality guest service.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met.
• Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.
• Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.
• Recommends adjustments to departmental procedures to more effectively service the guest.
• Resolves problem situations to ensure total guest satisfaction.
• Prepares daily reports and promotes effective communication both internally and with other departments.
• Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
• Resolves guest problems/requests to ensure total customer satisfaction.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Perform other duties as assigned.

Non-essential Job Functions

• Attend seminars when needed.

Education And /Or Experience Requirements

Related education and experience may be interchangeable on a year for year basis. This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 3 to 5 years of housekeeping, custodial, or janitorial supervisory experience. An Associate’s Degree preferred.

Additional Requirements

• Must obtain and maintain valid licenses / certifications per Federal, State, and Virginia Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.

• Knowledge of regulatory requirements.
• Supervisory/management duties.
• Leadership skills.
• Ability to be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Review and comprehend all necessary documentation.
• Ability to use a typewriter, 10-key, computer, etc.
• Ability to review reports and observe activities of subordinates.
• Present ideas and information in a clear manner.
• Perform well under pressure.

Pay

$76,000 - $111,200/Salary