Manager, eShop - Publisher Developer Relations

About the role

Nintendo of America Inc. is dedicated to creating unique entertainment experiences through partnerships with Nintendo Co., Ltd. We bring iconic franchises like Mario™, Donkey Kong™, The Legend of Zelda™, and others to the Americas via video games, hardware systems, and various entertainment initiatives.

Description of duties

• Plans and aligns with leadership on strategic direction of digital operations business.
• Defines and ensures operational best practices to ensure quality customer experience for all digital initiatives.
• Led the strategy for day-to-day games release operations for Nintendo eShop including tracking, planning, and execution.
• Manages and drives deliverables for content management tools with Nintendo Company Limited (NCL) counterparts and system development teams.
• Communicates across internal and external project team members, stakeholders and NCL.
• Provides overall direction and manages the team to maximize productivity, optimize workflows, and ensure timely releases.
• Establish and manage goals, objectives and metrics for the function and team.
• Develop team members to execute on their line of business independently.
• Develops and drives QA protocols and product release process for all content released in eShop.
• Manages backend and setup processes for product and feature launches.
• Ensures issues are identified, tracked, reported and resolved in a timely manner including root cause analysis.
• Ensures the quality of deliverables conforms to Nintendo of America (NOA) standards (legal, tax, finance, etc.).

Summary of requirements

• 6 years of digital operations experience.
• 1-2 years of management experience.
• Ability to work with, present to and influence senior leadership.
• Excellent English/Japanese bilingual skills (verbal and written) for bilingual positions.
• Experience with cross-functional teams and strategic planning processes.
• Strong Microsoft Office proficiency, including Excel and PowerPoint.
• Experience with standard analytics tools and packages, such as Google Analytics or Tableau.
• Video Games industry experience a plus.
• Bilingual abilities in Japanese is a plus
• Familiarity with Japanese business practices preferred
• Undergraduate degree in a related field, or equivalent experience.
• PMP certification desired.