Manager, Equipment Rental

Job Description Summary

Manager, Equipment Rental

Position Responsibilities

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people
• Focus on the strategic & tactical decisions that will drive company growth
• Provide leadership, direction, and support to the Equipment Rental Specialists
• Ensure top level customer service, contract accuracy, and customer satisfaction
• Participate in the planning of and development of sales goals and metrics
• Consistently meet or exceed daily objectives as it relates to sales and customer service
• Participate in weekly Profit Center meetings
• Steadily improve Profit Center service quality results
• Accurately coordinate deliveries with PC dispatcher
• Coordinate with Service Manager to resolve customer problems as they relate to equipment inefficiencies, breakdowns, etc.
• Daily coordination with Sales Manager and OSR’s within the PC and other PC’s in the district to facilitate rentals
• Train and develop new Equipment Rental Specialists
• Handle any customer service issues and complaints directly
• Assist AR with collections efforts (i.e. Issue credits, obtain Job info etc.)
• Other duties as assigned

Requirements

• Education & Experience: 5-8 years of customer service, equipment rental or related experience
• Good working understanding of construction market, job phases, needs and product line
• Continuously updates knowledge of the industry
• Has good basic understanding of general business management principles and practices
• Commits to business goals for the site, and generates commitment to goals
• Works to build professional image and credibility with employees and other internal contacts
• Maintains/prepares clear and accurate records
• Works effectively under short deadlines
• Good basic skills in negotiating schedules, deliverables and charges with customers
• Strong interpersonal skills with demonstrated success developing relationships
• Excellent written and verbal communicator with strong presentation skills
• Strong business and technical acumen, good analytical skills
• Good project management skills with proven ability to manage multiple tasks and priorities
• Computer literate with working knowledge of MS Office, spreadsheets and database applications

Physical Demands

• Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job
• Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work
• All duties must be performed according to Sunbelt’s safety policies and guidelines

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

Paid Time Off

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day