Manager - Epic Technical

Responsibilities

• Cook up all technical aspects of the Epic program, including hardware, technical processes, integrations, architecture decisions, and dependencies
• Serve as the primary technical advisor to the Executive Director – Epic Program and executive leadership
• Participate in project scope discussions to proactively identify technical impacts, constraints, risks, and opportunities
• Ensure technical workstreams are fully integrated into the overall project plan and timeline
• Manage environment usage, including development, testing, training, production, and ongoing Epic environment maintenance
• Oversee environment provisioning, scheduling, and utilization across all phases of the program
• Lead technical readiness activities related to servers, storage, network, workstation, and peripheral infrastructure
• Coordinate closely with infrastructure, desktop, and network teams to ensure Epic readiness and ongoing system performance
• Support technical planning for Epic implementations, upgrades, and migrations
• Coordinate testing cycles, including technical validation, performance testing, and integration testing
• Ensure technical dependencies are identified, tracked, and resolved ahead of key milestones
• Manage change management governance for Epic environments
• Coordinate Epic upgrades, patches, and maintenance activities in collaboration with Epic, hosting vendors, and internal teams
• Maintain documentation and processes to support repeatable and controlled change execution
• Support system stability, performance optimization, and long-term scalability of the Epic platform
• Monitor technical risks and proactively address capacity, performance, and resilience concerns
• Partner with technical and application teams to resolve high-impact issues during testing, go-live, and post-go-live stabilization
• Support downtime planning, disaster recovery testing, and business continuity readiness
• Collaborate with Epic application teams to align technical and functional plans
• Work closely with infrastructure, security, integration, and desktop support teams
• Coordinate with hosting vendors and third-party partners to ensure contractual and technical requirements are met
• Facilitate communication between technical stakeholders to ensure alignment and transparency

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience
• 5 years’ experience in information technology project management or information technology infrastructure oversight
• Minimum of 1 year of experience coordinating large scale healthcare IT or enterprise system projects
• Minimum of 1 year of experience Epic or enterprise EHR implementation or upgrade experience in a healthcare environment
• Minimum of 1 year of experience in a technical leadership role supporting EHR platforms
• Minimum 1 year of experience working with vendors and/or managed service providers
• Demonstrated organizational and project management skills
• Strong communication and stakeholder management abilities
• Epic certification(s) in requested modules required or ability to obtain within defined timeframe

Qualifications

• Required Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience5 years’ experience in information technology project management or information technology infrastructure oversightMinimum of 1 year of experience coordinating large scale healthcare IT or enterprise system projectsMinimum of 1 year of experience Epic or enterprise EHR implementation or upgrade experience in a healthcare environmentMinimum of 1 year of experience in a technical leadership role supporting EHR platformsMinimum 1 year of experience working with vendors and/or managed service providersDemonstrated organizational and project management skillsStrong communication and stakeholder management abilitiesEpic certification(s) in requested modules required or ability to obtain within defined timeframe
• Preferred Qualifications: Master’s degree, preferred Familiarity with Epic environments, hosting models, and technical architecture

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida. Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse.