Manager, Enterprise Solution Engineering (Americas)

About the Role

Shopify's Enterprise Solutions Engineers are trusted technical advisors to our largest merchants — part solution consultant, part expert generalist, part technical closer. As the leader of this team, you will lead a group of tenured SEs working with some of the largest brands in the world, set the standard for what great looks like in the craft, and partner closely with Sales leadership to hit ambitious growth targets. This is a hands-on player coach leadership role. You'll mentor, grow and unblock for the team, but you'll also stay close enough to deals to keep real context on what your SEs face in the field.

Responsibilities

• Lead and grow the team. Develop a team of tenured Enterprise Solutions Engineers covering our largest market segments, and build a culture that rewards effective technical selling, ownership, and long-term merchant success.
• Coach with rigor and frequency. Mentor SEs into strategic technical advisors, solution consultants, and expert generalists on the Shopify platform through strong, frequent, metrics-informed feedback.
• Define the craft. Partner with other Solutions Engineering leads to set the standard of excellence for the SE discipline at Shopify, and own initiatives that improve team performance.
• Drive complex sales cycles. Guide the team through complex enterprise pursuits and work with Sales leaders to achieve ambitious growth targets. Success is measured on win rate, MRR attribution, attach rate, churn, and time to value.
• Build cross-functional partnerships. Lead your team into initiatives with Sales, Launch, Product, Marketing, and external partners — advocating for prospective and current merchants throughout.
• Close the loop with Product and Engineering. Source customer-facing technical insights and feed them back to Product and Engineering, then scale that product depth across your team and back out to merchants.
• Own enablement. Identify Product and Solutioning enablement gaps and ensure training materials get built to serve the enterprise community.
• Scale the team's impact. Find where Solutions Engineering can extend its reach beyond individual deals.
• Stay in the work. Contribute directly to deals to maintain real context on the SE role and the problems your team is solving.

Qualifications

• Presales leadership experience. You've led a high-performing team of Solutions Engineers in a dynamic presales environment, with hands-on team management that's nimble and adaptive.
• Technical depth. A strong technical background with demonstrated success in technical, sales, or customer-facing roles. You can speak comfortably to platform architecture, roadmap, major tech partners, competitive landscape, and common merchant integrations and challenges.
• Enterprise credibility. A proven track record engaging and winning over decision-makers at complex enterprise organizations, consistently exceeding targets.
• Enterprise navigation. Deep understanding of complex enterprise landscapes — internal workflows, stakeholder alignment, and large-scale project management.
• Coaching discipline. A clear, demonstrated approach to metrics-based performance coaching.
• Executive presence. You can step into high-visibility merchant calls and hold the room.
• Genuine appetite for presales. You enjoy the presales process and partnering closely with sales teams.
• Strength in Shopify's 5 Expectations of Leadership:
  • Hire the Best People
  • Set and Hold High Standards
  • Create the Conditions for Success
  • Invest in Strong Relationships
  • Be Great Storytellers

Nice to Have

• Direct experience as a Solutions Engineer individual contributor within the enterprise segment, solutioning and pitching to enterprise brands.
• Hands-on experience with Shopify or comparable enterprise commerce platforms.
• Background in R&D or product engineering.
• Experience building enablement programs or training curricula for technical teams.
• Experience co-solutioning with agencies, SIs, or ecosystem partners.
• Track record in lean, agile environments where resourcefulness and flexibility matter more than process.
• Background in commerce technologies, familiarity with key ecosystem players.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries. This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone. Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone.
• Excel by seeking professional and personal hypergrowth.
• Keep up with an unrelenting pace (the week, not the quarter).
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change.
• Bring critical thought and opinion.
• Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do.
• Embrace differences and disagreement to get shit done and move forward.
• Work digital-first for your daily work.

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.