Manager, Enterprise Applications

About the role

K&L Gates is seeking an experienced Manager of Enterprise Applications to lead the strategy, lifecycle management, and operational support of the firm’s portfolio of Commercial Off-The-Shelf (COTS) applications. This role will oversee a team responsible for delivering reliable, secure, and scalable application services that support the firm’s legal and business operations.

Responsibilities

• Own the lifecycle management of enterprise COTS applications, including evaluation, implementation, optimization, and retirement
• Manage a diverse portfolio including iManage, ServiceNow, CRM platforms, Litigation Support tools, SharePoint, and SaaS solutions such as Box, HighQ, etc
• Partner with stakeholders across legal, administrative, and IT functions to align application capabilities with business needs
• Drive roadmap planning, vendor strategy, and continuous improvement initiatives
• Lead, mentor, and develop a small team of application analysts/engineers
• Establish priorities, manage workloads, and ensure high-quality service delivery
• Foster a culture of accountability, collaboration, and continuous learning
• Ensure stability, performance, and supportability of enterprise applications
• Oversee incident, problem, and change management processes in coordination with IT Service Management (ITSM) practices
• Define and monitor SLAs, KPIs, and service metrics
• Manage relationships with key software vendors and service providers
• Negotiate contracts, oversee renewals, and ensure value realization
• Act as a liaison between business stakeholders and technical teams
• Ensure applications meet security, compliance, and data governance standards
• Support audit requirements and risk management initiatives

Qualifications

• Bachelor's degree in computer science or a related field, or equivalent combination of education and relevant experience
• Minimum of 5 years of experience in a managerial or leadership role within IT or application services
• Experience managing enterprise applications within a law firm or professional services environment
• Strong understanding of COTS application lifecycle management and SaaS delivery models

Preferred

• Hands-on experience with platforms such as iManage, ServiceNow, CRM systems, SharePoint, litigation support tools, and Box
• Familiarity with ITIL or similar service management frameworks
• Experience with vendor management and contract negotiations

Compensation

$128,000 - $249,000. The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.

About the firm

K&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world. The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.

BENEFITS

K&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:

• Health insurance
• Paid time off
• Retirement plans
• Professional development programs
• Flexible work arrangements

Equal Employment Opportunity

The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices will not be influenced or affected by virtue of a person’s race (including traits associated with race, including hair texture and protective hairstyles such as afros, braids, locks, and twists), religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of prohibited harassment of any kind including, without limitation, that which is based on sex, race, age, disability, ethnic background, or any other category protected by law (including the categories listed above). The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact askHR@klgates.com.