Manager, Enterprise Applications

About the role

K&L Gates is seeking an experienced Manager of Enterprise Applications to lead the strategy, lifecycle management, and operational support of the firm’s portfolio of Commercial Off-The-Shelf (COTS) applications.

Responsibilities

• Own the lifecycle management of enterprise COTS applications, including evaluation, implementation, optimization, and retirement
• Partner with stakeholders across legal, administrative, and IT functions to align application capabilities with business needs
• Drive roadmap planning, vendor strategy, and continuous improvement initiatives
• Ensure stability, performance, and supportability of enterprise applications
• Oversee incident, problem, and change management processes in coordination with IT Service Management (ITSM) practices
• Define and monitor SLAs, KPIs, and service metrics
• Manage relationships with key software vendors and service providers
• Negotiate contracts, oversee renewals, and ensure value realization
• Act as a liaison between business stakeholders and technical teams
• Ensure applications meet security, compliance, and data governance standards
• Support audit requirements and risk management initiatives

Qualifications

• Bachelor's degree in computer science or a related field, or equivalent combination of education and relevant experience
• Minimum of 5 years of experience in a managerial or leadership role within IT or application services
• Strong understanding of COTS application lifecycle management and SaaS delivery models

Preferred

• Hands-on experience with platforms such as iManage, ServiceNow, CRM systems, SharePoint, litigation support tools, and Box
• Familiarity with ITIL or similar service management frameworks
• Experience with vendor management and contract negotiations

Key Competencies

• Strong leadership and team development skills
• Excellent communication and stakeholder management abilities
• Strategic thinking with a focus on operational execution
• Problem-solving mindset with attention to detail
• Able to manage multiple priorities in a fast-paced environment

Pay

$128,000 - $249,000. The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.

Schedule

Hybrid/Remote Work Opportunities

Benefits

K&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:

• Medical/Prescription Drug Coverage (including a Health Savings Account feature)
• Back-up Child/Elder Care and access to a caregiving concierge
• Dental Insurance Wellness Program
• Vision Insurance
• Pre-tax Commuting Benefits
• 401(k) Retirement Plan and Profit Sharing
• Business Travel Accident Insurance
• Short- and Long-term Disability Protection
• Pet Insurance
• Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)
• Health Advocacy Services
• Paid Time Off (25-30 days per year)
• Identity Protection/Restoration and Fraud Insurance
• Parental Leave (18 weeks of which 6 are paid; short-term disability may provide additional paid time off)
• Student loan refinancing options and access to a student loan concierge service
• Paid Holidays (12)
• Addiction Resources
• Family Building Benefits
• Breast milk delivery and lactation support services
• Flexible Spending Accounts
• Employees also may be eligible to receive bonuses and certain expense reimbursements
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation Accident Insurance
• Employee Referral Program
• Critical Illness Insurance
• Hybrid/Remote Work Opportunities
• Hospital Indemnity Insurance
• Perks including: Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave

Equal Employment Opportunity

The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices will not be influenced or affected by virtue of a person’s race (including traits associated with race, including hair texture and protective hairstyles such as afros, braids, locks, and twists), religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of prohibited harassment of any kind including, without limitation, that which is based on sex, race, age, disability, ethnic background, or any other category protected by law (including the categories listed above). The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.