Manager Engineering Operations

About the role

The Manager Engineering Operations is the technical lead for all data center engineering operations at one or more facilities and is responsible for the direct supervision of facility and data center engineers. He/she reports directly to the Manager Data Center Operations and is responsible for the review/approval/implementation of SOPs/MOPs/EOPs for the site and the proper implementation and training of these procedures.

Responsibilities

• Oversight of general facility operations and work in conjunction with the site remote hands, security, and janitorial teams.
• Experience in data center mechanical, electrical, and plumbing systems.
• Knowledge of large-scale data centers, including state-of-the-art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systems.
• Coordination and completion of all significant planned and emergency maintenance events for the facility.
• Identification, evaluation, and execution of operational strategies with the local site engineers to achieve the highest level of availability.
• Complete understanding of facility layout and operation of MEP systems, equipment nomenclature standards, facility drawings, and equipment specifications.
• Execution of root cause analysis following an event along with the creation of a customer facing executive summary.
• Computerized Maintenance Management System (CMMS) management, including the ability to create, edit, implement, and close change management work orders.
• Maintenance and Operations Standards, scheduling vendors and internal labor to support work efforts at the site.
• Digital Realty’s Environmental and Occupational Health and Safety standards execution.
• Data center engineering operations, including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation.
• Supervision of all MEP construction activity and installations, in coordination with internal and external construction resources.
• Development and supervision of local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards.
• Executor in the site-specific change management processes, including the creation and review of all Method of Procedures (MOPs) for all risk level maintenance and repairs.
• Troubleshooting site mechanical and electrical systems.
• Management of technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation.
• Review rounds/inspections for normal operation, trends, and to detect anomalies in those rounds.
• Identification of trends and analysis of risks, articulation of implications and impact to data center operations.
• Tracking of operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis.
• Development, evaluation, and recommendation of improvements to complex equipment and system SOO’s, SOP’s, MOP’s, and EOP’s when possible.
• Support of Real Estate Manager with the management of expenses and assistance with budgeting, forecasting and reporting requirements.
• Support of Real Estate Management team by assisting in the supervision of general facility services, including janitorial services, landscaping, and snow removal services.
• Maintenance of compliance with local health & safety standards and national electrical and building codes.
• Responsibility for maintaining and tracking site spare parts inventory, including maintenance parts and materials.

Requirements

• 5 years related facility management experience in Data Center operations (or related electrical or mechanical engineering field) managing or leading data center operations teams in a large-scale mission critical environment.
• Bachelor’s degree in electrical or mechanical engineering is preferred.
• Solid and proven experience in the construction, commissioning, acceptance and operation of mission critical systems, including state-of-the-art electrical distribution systems, static and rotary UPS, HVAC systems, chillers, emergency standby generation, fire alarm/suppression and monitoring systems.
• Strong understanding of infrastructure redundancy configurations and equipment and their risks (N+1, 2N, ATS/ STS, Failover Scenarios).
• Proficient in reading/understanding MEP drawings.
• Knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements (preferred).
• Proficiency in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as, power circuit installation and power monitoring (preferred).
• Ability to evaluate the 3rd party vendor work for quality control, communicate and schedule vendors, and review and improve vendor scope and procedure of work to meet Digital Realty’s standards of operation.
• Strong knowledge of PLC theory and functionality.
• Strong knowledge of energy efficiency principals and the ability to recommend energy efficiency improvements.
• Strong interpersonal, presentation and communication skills.
• Ability to respond effectively, verbally in writing to sensitive issues, complex inquiries or complaints.
• Detail Oriented with strong organizational skills.
• Advanced Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Adobe Acrobat, Visio or AutoCad.
• Basic understanding of emergency situations and escalation processes.
• Strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems.
• Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions.
• Experience assisting with budget management and expense analysis.
• Ability to conduct meetings/presentations/trainings in a clear and concise manner.
• Demonstrated management ability in supervision, coaching, prioritization, conflict resolution, and organization.
• Demonstrated strong leadership qualities.