Manager Engineering Operations

About the role

The Manager Engineering Operations is the technical lead for all data center engineering operations at one or more facilities and is responsible for the direct supervision of facility and data center engineers. He/she reports directly to the Manager Data Center Operations and is responsible for the review/approval/implementation of SOPs/MOPs/EOPs for the site and the proper implementation and training of these procedures.

Responsibilities

• Complete understanding of facility layout and operation of MEP systems, equipment nomenclature standards, and equipment locations
• Facility drawings and equipment specifications for standard and non-standard assets
• Equipment sequence of operations (SOO’s), standard operating procedures (SOP’s), and emergency operating procedures (EOP’s)
• Customer SLA’s and engineering specific lease obligations critical to data center operations
• All facility EOPS, BMS alarm functionality, alarm escalation/acknowledgement, and ability to extract data and trends
• DLR event management, event escalation, and incident reporting procedures
• Execution of root cause analysis following an event along with the creation of a customer facing executive summary
• Computerized Maintenance Management System (CMMS), including the ability to create, edit, implement, and close change management work orders
• Create/edit/resolve/close incident reports following a site incident
• Maintenance and Operations Standards, scheduling vendors and internal labor to support work efforts at the site
• Digital Realty’s Environmental and Occupational Health and Safety standards
• Execute all aspects of data center engineering including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation
• Supervises all MEP construction activity and installations, in coordination with internal and external construction resources
• Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation
• Develop and supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards
• Executor in the site-specific change management processes including the creation and review of all Method of Procedures (MOPs) for all risk level maintenance and repairs
• Advanced ability to effectively troubleshoot site mechanical and electrical systems
• Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation
• Review rounds/inspections for normal operation, trends, and to detect anomalies in those rounds
• Identify trends and analyze risks, articulate implications and impact to data center operations
• Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis
• Develop, evaluate, and recommend improvements to complex equipment and system SOO’s, SOP’s, MOP’s, and EOP’s when possible
• Complete understanding and knowledge of the local customers business and datacenter operation
• Identify process-based improvements that generate operational and financial efficiencies including the development and presentation of the business case
• Support Real Estate Manager with the management of expenses and assist with budgeting, forecasting and reporting requirements
• Support Real Estate Management team by assisting in the supervision of general facility services, including, but not limited to janitorial services, landscaping, and snow removal services
• Support various accreditation initiatives, including, but not limited to, SSAE16, SOC2, ISO 27001, etc.
• Maintain compliance with local health & safety (i.e. OSHA) standards and national electrical and building codes
• Responsible for maintaining and tracking site spare parts inventory, including maintenance parts and materials

Requirements

• 5 years related facility management experience in Data Center operations (or related electrical or mechanical engineering field)
• Bachelor’s degree in electrical or mechanical engineering is preferred
• Solid and proven experience in the construction, commissioning, acceptance and operation of mission critical systems
• Strong understanding of infrastructure redundancy configurations and equipment and their risks (N+1, 2N, ATS/ STS, Failover Scenarios)
• Proficient in reading/understanding MEP drawings
• Knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements (preferred)
• Proficiency in colocation operations, including the installation and deployment of cage, rack and cable infrastructure (preferred)
• Ability to evaluate the 3rd party vendor work for quality control, communicate and schedule vendors, and review and improve vendor scope and procedure of work
• Strong knowledge of PLC theory and functionality, energy efficiency principals, and the ability to recommend energy efficiency improvements
• Strong interpersonal, presentation and communication skills
• Ability to respond effectively, verbally in writing to sensitive issues, complex inquiries or complaints
• Detail Oriented with strong organizational skills
• Advanced Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Adobe Acrobat, Visio or AutoCad
• Basic understanding of emergency situations and escalation processes
• Strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems
• Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions
• Experience assisting with budget management and expense analysis
• Ability to conduct meetings/presentations/trainings in a clear and concise manner
• Demonstrated management ability in supervision, coaching, prioritization, conflict resolution, and organization
• Demonstrated strong leadership qualities