Manager, Engagement Center - Lydia House

Supports and navigates youth and young adults services and programs for Lydia House (LH), ensuring planning and execution of services, activities, partnerships, and collaborations. Provides all necessary supports for successful achievement of goals for youth, including outreach, low-barrier access to services, and a safe environment. Oversees and delivers a caring adult presence, program coordination, and coaching while incorporating culturally-centered interventions according to the Pua Lili‘u framework. Guides and supports the performance and development of the Engagement Center Shift Leader and Youth Engagement Specialists.

Responsibilities

• Promotes a safe physical and emotional environment for participants and staff, with low-barrier access for all youth and young adults (YYA) qualified to enter the center.
• Ensures the Engagement Center is adequately staffed, including projected attendance and potential events.
• Recruits and onboards new teammates, ensuring efficient transition into daily operations.
• Supports and develops services and activities that meet youth basic needs and stabilize their lives using a youth-centered approach.
• Collaborates with and supports learning for Lydia House teammates and external partners to implement best practices tailored to youth needs.
• Promotes an environment where youth can self-direct their activities, readiness, and degree of support for stability, belonging, and future orientation.
• Performs community outreach, analyzes the surrounding environment, and gathers feedback from partners, youth, and community members to inform service design.
• Supports the team in collecting and reporting participant data, collaborating with other teams (Kīpuka and Research and Evaluation) to utilize this information for impactful, transformative models.
• Works with the Operations Manager to ensure facilities are ready for engagement each day.
• Debriefs with the team at the end of drop-in hours, staying aware of potential risks or situations that may arise.
• Oversees safety protocols, ensuring they are implemented when needed (e.g., phone tree, guidelines, and procedures).
• Reports to and collaborates with the Lydia House Executive Director and Leadership Team to support all Engagement Center activities.
• Serves on the statewide hui to support the development of engagement centers within Liliʻuokalani Trust spaces.
• Contributes to the Trust’s success by accepting new assignments, helping team members, learning new skills, and striving to improve team and organizational results.

Requirements

• Bachelor’s degree in education, human/social services, or another relevant field, or at least 7 years of relevant experience.
• At least 2 years of experience in planning, implementing, and directing youth programs.
• Knowledge of best youth practices (e.g., positive youth development) and the ability to practice self-care while working with vulnerable populations.
• 3 to 5 years of experience managing and developing teammates, including engaging diverse personalities, schedules, and responsibilities.

Skills

• Collaboration: Ability to interact effectively with youth, community partners, and multi-disciplinary teams. Knowledge of community resources and services.
• Communication: Clearly conveys and receives information and ideas to engage listeners and invite feedback. Demonstrates strong written, oral, and listening skills.
• Cultural Competence: Respects and relates well to people from varied backgrounds and is sensitive to group differences. Experience working with at-risk youth.
• Alignment with Queen’s Legacy: Understanding and appreciation of Queen Liliuokalani’s story, legacy, and Hawaiian culture. Demonstrates respect for Hawaiian values, history, and culture in fostering meaningful relationships and community engagement.
• Continuous Learning and Improvement (Hoʻomau i ka ʻimi Naʻauao): Committed to creating and reinforcing an environment of continuous learning and improvement.
• Effective Communication (Hoʻike i na Manaʻo Pono): Communicates consistently to achieve mutual understanding, harmony, and action.
• Critical Thinking and Problem Solving (Noʻonoʻo loi): Actively and skillfully conceptualizes, applies, analyzes, synthesizes, and evaluates information to develop fact-based recommendations.
• Innovation (Hoʻokumu aʻe or ʻImi hakuhia): Identifies and integrates creative ideas into new or existing services and promotes effective problem-solving.
• Building Relationships and Creating Trust (Pilina Hoʻohana a me ka Hana Hilinaʻi): Manages relationships to create optimal opportunities and move the organization forward.
• Teamwork (Alu Like I ka Hana): Works cooperatively and collaboratively with others in alignment with organizational objectives.
• Capacity Building (Hoʻonui I ka ʻIke): Encourages personal growth by exhibiting trust and belief in the capacity of others.

Mental and Physical Demands

• Ability to lift 25 lbs.
• Requires frequent sitting, bending, standing, climbing, stooping, kneeling, crouching, reaching, and lifting up to 25 pounds.
• Exposed to outdoor climate and diverse terrain.