Manager, Education & Training Projects

Principal Duties And Responsibilities

• Management Project Management: Oversee and manage all education seminars, including seasonal school sessions, expertise, and selling ceremony trainings. Lead and manage the Digital Training platform, ensuring its effective implementation and utilization.
• Education and Event Strategy: Manage, implement, and lead the education and event strategy as directed by the Head of Client Experience. Analyze existing education programs to ensure alignment with market needs and make necessary adjustments. Propose and develop education solutions aimed at improving key performance indicators (KPIs).
• Content Adaptation: Adapt global education content to meet the specific needs of the business. Responsible for the development, adaptation, and production of all education tools.
• Budget and KPI Management: Manage the education budget in accordance with guidelines provided by the Head of Client Experience. Gather, analyze, and report all necessary KPIs to share with New York Office (NYO) and Headquarters (HQ).

Job Responsibilities

• Training & Regional Support (NYC and North East Region): Drive training and retail excellence for the NYC and North East Region in collaboration with the Head of Client Experience, implementing and executing solutions that deliver elevated, consistent, and industry-leading training and store performance. Collaborate with Paris Maison HQ to deliver training solutions that support luxurious brand experiences, engagement, and commercial goals within the region.
• Plan, coordinate, and execute seasonal training seminars for Beauty Ambassadors, Counter Managers, Business Managers, and the US Field Sales Team within NYC and the North East. Adapt education content from HQ to meet the specific needs of the US market, with a focus on NYC and the North East. Manage the digital learning platform.
• Dedicate 60% of time to fieldwork within NYC and North East, working alongside BAs of each retailer, ensuring clear training outcomes and deliverables. Develop strong relationships within the Maison and with all levels of store management teams and BAs in the assigned region. Focus on key doors within each account in NYC and North East when necessary, partnering with BAs and Account Executives (AEs) to develop employees and elevate their performance. Identify learning or behavior gaps and develop training tools and solutions tailored to the unique needs of each store or counter in the region. Provide continuous feedback to the Field Executive team through written recaps, highlighting progress, development, and opportunities for BAs.
• Cultivate partnerships with retailers to support new store openings in NYC and the North East. Adapt education content specifically for the USA market, with a strong focus on the NYC and North East regional nuances.
• Events: Collaborate with the field team to deliver exceptional events requiring the expertise of a Trainer, utilizing skilled storytelling, strong facilitation, and engaging presentations that foster loyalty among clientele and contribute to sales goals. Ensure events within the respective zone consistently meet brand standards and positively represent the Maison. Maintain regular and timely correspondence with the field team to ensure local business needs are met during in-store visits. Support the elevation of experiential strategy and refinement of tools to enhance events. Conduct event recaps to identify learnings and optimizations for future planning.
• Retail Excellence: Partner with various NYO teams, including marketing, sales, ecommerce, and visual merchandising, to ensure cohesion with overall retail excellence standards.