Manager, eCommerce

About the role

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Responsibilities

• Lead day-to-day operations of the e-commerce department.
• Execute end-to-end campaign execution and set up products for launch.
• Brief designers on digital asset requests and align marketing initiatives within the artist plan.
• Distribute information to cross-functional departments.
• Work closely with the Director of Ecommerce to execute product launches and overall Merchandising Strategy.
• Optimize e-commerce sales channels through artist-specific campaigns (Email, SMS, Loyalty Programs, etc.).
• Gather storefront assets for timely product launches across stores (product setup information, banners, etc.).
• Oversee maintenance of the websites, merchandising, and updating assets as needed.
• Brief graphic designers on asset requests to ensure brand alignment, conciseness, and conversion focus.
• Manage e-commerce marketing plans including emails, ads, and organic social posts, adjusting plans according to performance.
• Manage sample inventory, tracking stock and distribution.
• Identify growth opportunities and key initiatives to leverage category growth and market share within key digital storefronts.
• Maintain project trackers on Monday.com.
• Conduct market research to stay informed on trends in e-commerce and music products.
• Ensure strong presence on brands across top UPCs to improve discoverability, customer experience, and product page details.

Requirements

• 1+ years of experience in e-commerce, preferably within the retail space.
• Fluent in English and Spanish.
• Excellent written and verbal communication skills.
• Organized, detail-oriented mindset with the ability to deliver high-quality work within short timelines.
• Strong creative eye and comfort providing clear creative direction.
• Independent thinker able to make meaningful decisions based on each situation.
• Strong knowledge of Microsoft Excel (large databases, pivot tables, graphs, VLOOKUP, etc.) and PowerPoint.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Strategic mindset and self-starter attitude.
• Thrives in a fast-paced start-up environment.
• Demonstrated excellence in internal stakeholder management and cross-functional collaboration.

Qualifications

• Merchandising or Product Development experience is a plus.
• Photoshop experience is a plus.

Benefits

• Comprehensive medical, dental, and vision coverage including 100% coverage for out-patient in-network mental health services.
• Fertility coverage for eligible medical plan participants.
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and more (up to $720/year).
• Student Loan Repayment Assistance and Tuition Reimbursement.
• 401(k) with 100% immediate vesting on the first 5% of contributions, plus an additional UMG contribution.
• Flexible Paid Time Off (PTO) for exempt employees.
• 3-weeks PTO for non-exempt employees.
• 2-weeks paid Winter Break.
• 10 Company Holidays (including Juneteenth and Wellbeing Day).
• Summer Fridays (between Memorial Day and Labor Day).
• Generous paid parental leave for every type of parent.