Manager, Donor Services

Job Summary

The Manager, Donor Services is responsible for leading and developing a team of Donor Services Representatives while ensuring exceptional donor experiences and supporting the organization's blood collection goals. This role provides operational oversight for donor center and mobile blood drive activities, drives revenue growth through effective fundraising and donor engagement strategies, and cultivates strong relationships within the community.

Essential Functions

• Manage and provide guidance to a team of donor services representatives, including hiring, training, coaching, and performance management.
• Develop and implement effective fundraising strategies to drive revenue growth.
• Build and maintain strong relationships with donors, ensuring exceptional donor experiences throughout the giving process.
• Set sales targets and KPIs for the donor services team, monitoring performance and implementing strategies to achieve or exceed fundraising goals.
• Develop and implement strategies to enhance donor retention rates, including donor recognition programs, personalized communication, and tailored giving opportunities.
• Ensure fundraising practices adhere to ethical standards, industry regulations, and organizational policies.

Qualifications

• Education: Bachelor's Degree in Business Administration required or related field of study.
• Experience: Business Development experience required, 5-7 years; Fundraising experience required, 3-5 years; Supervisory experience required, 3-5 years.
• Experience: Working with organizations such as the American Red Cross, Rhode Island Blood Center, or similar blood collection organizations is highly valued.
• Knowledge: Strong knowledge of fundraising strategies, techniques, and best practices.
• Skills: Strong leadership and team management skills, excellent communication and interpersonal skills, results-oriented mindset, strong analytical and reporting skills, familiarity with CRM systems and fundraising software.

Additional Job Details

• Department: MGH Blood Donor Center
• Schedule: Monday - Friday | 8am to 4:30pm | Onsite
• Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!
• This position does not support sponsorship for employment visa status (e.g. H-1B Visa Status or OPT)
• Remote Type: Onsite Work Location: 60 Blossom Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular Work Shift: Day (United States of America)
• Pay Range: $79,560.00 - $115,720.80/Annual
• Grade: 7