Manager - Document Management

About the Role

This leadership role oversees a software engineering team responsible for the company's global document management ecosystem, supporting the systems and services that process, store, retrieve, index, and publish business-critical documents across the enterprise. The position manages a portfolio of legacy applications while driving a strategic transformation into a modern Azure-based document platform that will consolidate and ultimately replace the existing suite of systems.

Key Responsibilities

• Lead and develop a team of technical employees, creating an environment that supports accountability, engagement, collaboration, and continuous learning
• Establish clear expectations and provide regular coaching, feedback, and performance management
• Support career development by helping team members identify growth opportunities and achieve development goals
• Participate in hiring, onboarding, and retention efforts to build and maintain an effective team
• Promote knowledge sharing and cross-training to reduce organizational risk and strengthen team capability
• Accountable for team commitments and delivery outcomes within assigned products, services, systems, or initiatives
• Prioritize and coordinate work to meet business objectives while maintaining sustainable delivery practices
• Identify risks, dependencies, and obstacles, taking action to resolve issues or escalate when appropriate
• Monitor operational health and support continuous improvements to team processes, quality, reliability, and effectiveness
• Balance delivery expectations with long-term maintainability, operational stability, and employee well-being
• Provide technical guidance and support informed decision-making within the team's area of responsibility
• Ensure solutions align with established engineering principles, standards, and architectural direction
• Partner with architects, technical leaders, and peer managers to evaluate technical approaches and trade-offs
• Encourage adoption of effective engineering practices, automation, operational excellence, and continuous improvement
• Support the responsible evaluation and adoption of emerging technologies where appropriate
• Participate in team code reviews, writing, testing, and shipping code
• Demonstrate competency in AI tooling, understanding and utilizing agentic design patterns
• Translate department and organizational priorities into actionable team goals and execution plans
• Help team members understand how their work contributes to customer outcomes, business objectives, and technology strategy
• Contribute to roadmap planning, prioritization activities, and execution discussions within assigned areas
• Identify opportunities to improve team effectiveness, customer experience, operational performance, or business outcomes
• Use business context and stakeholder needs to guide team priorities and decision-making
• Build productive working relationships with technology partners, business stakeholders, and peer leaders
• Collaborate across teams to resolve dependencies, align priorities, and improve delivery outcomes
• Communicate plans, progress, risks, and results with stakeholders in a timely and effective manner
• Facilitate constructive discussions and support shared decision-making across teams
• Contribute to a culture of trust, transparency, accountability, and continuous improvement
• Manage team resources to support delivery objectives and operational requirements
• Participate in workforce planning, prioritization, and resource allocation discussions
• Support budget planning and responsible use of team resources, where applicable
• Monitor work capacity and team effectiveness to ensure resources are aligned with business needs
• Coordinate with vendors, partners, or service providers when needed to support team objectives

Team-Specific Responsibilities

• Accountable for the enterprise document management ecosystem, including the platforms and services that store, process, route, classify, and retrieve business-critical documents across the global enterprise
• Lead the migration from legacy document management systems to a modern cloud-based document platform
• Support and accelerate modernization for systems built on the following technologies in 12-18 months: Azure, Azure AI Foundry, AI/ML document classification and extraction, Java, Delphi, DB2, Postgres, Angular, Typescript, JavaScript, GitHub, GitLab CI/CD, Kafka, SOAP APIs, FTP-based integrations, and cloud-native document storage platforms

First 12-18 Month Success Metrics

• Build and develop a high-performing engineering team by strengthening employee engagement and establishing a clear upskilling strategy focused on modern engineering practices, including AI-assisted development and agentic engineering capabilities
• Improve product reliability and operational efficiency by reducing support incidents by at least 90% through system modernization, process automation, and the elimination of manual operational tasks
• Champion the engineering principle of "Automate Everything: we don't touch production by hand" by implementing sustainable, automated solutions that minimize human intervention
• Establish transparency and strategic planning discipline by ensuring active and backlog work is visible, prioritized, and aligned to business objectives, with clear roadmaps that communicate investment and delivery plans across a 1-3 year horizon
• Create a culture of engineering excellence and continuous improvement by adopting modern development practices, strengthening delivery predictability, and leveraging automation and AI technologies to improve team productivity and product quality

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field, or equivalent combination of education and experience
• Minimum 3 years' experience in software engineering
• Minimum 3 years' experience leading technology teams, technical initiatives, products, platforms, or services
• Experience coaching and developing technical employees
• Experience coordinating work across stakeholders and managing competing priorities
• Experience delivering technology solutions that support business objectives
• Experience working in a collaborative, cross-functional environment

Preferred Qualifications

• Experience leading the modernization of software engineering practices, including Agile delivery, DevOps, CI/CD, cloud-native development, and AI-assisted engineering capabilities
• Experience with AI-driven document classification, content categorization, metadata extraction, and intelligent document processing solutions
• Experience designing or supporting high-volume document ingestion, storage, retrieval, publishing, and distribution systems
• Experience with cloud-native architectures, APIs, microservices, and event-driven integration patterns
• Experience partnering with third-party software development organizations and overseeing vendor-delivered solutions

Skills and Abilities

• Strong leadership, coaching, and employee development skills
• Strong communication and stakeholder management skills
• Ability to plan, organize, prioritize, and execute work effectively
• Ability to manage competing priorities in a dynamic environment
• Understanding of technology delivery, software development, infrastructure, operations, or related technology disciplines
• Ability to balance technical, operational, and business considerations when making decisions
• Strong problem-solving, analytical, and organizational skills
• Ability to foster collaboration and build effective working relationships

Pay and Schedule

• This position is on-site and will reside in the greater Seattle, WA area at one of the following locations depending on availability: Downtown Seattle, Federal Way, Lynnwood, or Bellevue (Factoria)
• Candidates must be local or willing to relocate; relocation assistance is not offered for this position
• Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity