Manager, Divisional Programs & Integration

About the role

The Manager, Divisional Programs & Integration coordinates and manages divisional shared services, including employee engagement, internal communications, staff development, and operational programs that strengthen team effectiveness across the division. This role serves as the primary liaison between Human Resources and divisional leadership to develop and maintain the processes, content, and program infrastructure that support alignment, consistency, and a positive employee experience throughout the division.

Responsibilities

• Supervises and supports assigned staff by providing clear direction, workload coordination, performance management, and ongoing coaching.
• Develops, coordinates, and maintains divisional internal communication strategies, content, and communication processes to ensure employees receive clear, consistent, and timely information.
• Serves as the primary liaison between Human Resources and divisional leadership to coordinate employee engagement, staff development, and divisional culture-building initiatives.
• Manages divisional operational programs and shared service initiatives by coordinating timelines, monitoring participation and progress, maintaining documentation and resources, and supporting implementation of divisional priorities.
• Develops, curates, and maintains employee-facing content, operational resources, training materials, communication tools, and related documentation that support divisional consistency, onboarding, engagement, and program execution.
• Partners with Human Resources and divisional leadership to support hiring resources, onboarding, offboarding, employee transitions, and other employee lifecycle processes.
• Collaborates with departments across the division to identify operational improvement opportunities, support knowledge-sharing efforts, and promote alignment in processes, programs, and practices.

Requirements

• Bachelor’s degree in business, human resources, organizational leadership, communications, higher education administration, or a related field.
• One year of experience in a leadership or management role overseeing staff, projects, or operational functions.
• Three years of progressively responsible experience in shared services, human resources, employee engagement, learning and development, program management, communications, or a related field.
• Experience coordinating operational programs, employee-facing initiatives, or shared services activities across multiple stakeholders or departments.

Preferred Qualifications

• Two years of experience in a leadership or management role overseeing staff, projects, or operational functions.
• Four years of progressively responsible experience in shared services, human resources, employee engagement, learning and development, program management, communications, or a related field.
• Experience in higher education, workforce development, or a similarly complex multi-stakeholder environment.
• Experience supporting employee engagement programs, internal communications, onboarding resources, or divisional operational initiatives.

Skills & Abilities

• Ability to manage multiple projects, competing deadlines, and shifting priorities in a fast-paced environment.
• Ability to produce clear, professional written and verbal communications for diverse audiences.
• Ability to coordinate employee engagement, communication, and shared service programs across multiple stakeholders and teams.
• Ability to collect, interpret, and synthesize data from various sources to identify patterns, evaluate program effectiveness, and inform recommendations.
• Ability to develop, implement, and improve administrative processes that strengthen efficiency, consistency, and employee experience.
• Ability to lead teams, manage performance, and support staff development to achieve departmental and divisional goals.
• Ability to work collaboratively across divisions and with senior leadership to support divisional alignment and shared service effectiveness.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee or operational information.

Core Competencies

• People Leadership & Team Development: Provides clear direction, coaching, and accountability to assigned staff while fostering a positive, service-oriented team culture.
• Program Management & Operational Coordination: Manages divisional programs, shared services activities, timelines, and resources with strong organization and follow-through.
• Cross-Functional Collaboration: Builds effective working relationships across divisional teams, Human Resources, and institutional stakeholders to support communication, program execution, and operational alignment.
• Communication & Employee Engagement: Develops and coordinates employee-facing communication and engagement efforts that strengthen awareness, connection, and consistency across the division.
• Process Improvement & Problem Solving: Evaluates processes, identifies inefficiencies or service gaps, and implements practical improvements that strengthen divisional shared services, employee support, and operational effectiveness.
• Organization & Execution Discipline: Maintains strong organization across multiple priorities, programs, deadlines, and stakeholder needs.
• Professionalism & Confidentiality: Demonstrates professionalism, discretion, and sound judgment in handling sensitive employee, operational, and institutional information.