Manager, Distributor Operations

About the Role

The Distributor Operations Manager is part of the Americas Healthcare Commercial Operations organization and is responsible for management of the distributor support strategy, including the sales tracing and chargeback functions. The role provides support to Sales, Distributor Partners, Customers, and serves as a subject matter expert across STERIS businesses. This position involves collaboration with Compensation, Finance, Information Technology, Pricing and Contract Administration, and Sales, as well as external Customers and Distributors to support growth of the indirect channel and reduction of channel costs. The role manages over $300M in indirect sales and $140M in distributor chargeback volume across commercial sales teams. This is a hybrid position with the team meeting at the US HQ in Mentor, Ohio on Monday and Tuesday.

Responsibilities

Program Management

• Develop and execute distributor channel support strategy to align with business objectives.
• Drive trace sales/chargeback initiatives as the business process owner for Oracle STERIS Redistribution. Recommend, test, and implement enhancements to Oracle STERIS Redistribution and deploy training to global users of the module.
• Lead the team’s distributor chargeback processes. Develop and implement processes for trend analysis to identify chargeback variances. Implement systems to review root causes of distributor chargeback discrepancies, provide consistent reporting of causes, and strategies to reduce chargeback discrepancies and resulting open chargeback balances.
• Lead continuous improvement initiatives within the function, including leadership standard work, key performance indicators, root cause countermeasures, visual management, and standard work.
• Partner with STERIS IT, RPA Integrators & Developers, and Digital Order Team on development of new capabilities, including RPA/AI, EDI, and other technologies, to support global distributor channels.
• Actively participate in the development of process improvements, including documentation of requirements, entry of system change requests, system testing, and updating work instructions. Maintain a technical understanding of Cognos, EDI, Oracle, and RPA.
• Leverage process understanding and value-based prioritization to initiate continuous improvement opportunities that maximize department efficiency and effectiveness.
• Exercise a high degree of initiative and creativity in solving challenges and accomplishing business goals.
• Define requirements and lead acquisition integration efforts for sales tracing and chargeback functions.
• Ensure integrity of sales tracing and chargeback data in all business systems by defining, designing, developing, implementing, and managing SOPs based on benchmarking and other research. Proactively seek information on industry trends that impact distribution.
• Develop and maintain regular metrics to provide visibility to trends and identify areas for improvement.

People Management

• Manage day-to-day operations of the Distributor Operations Analysts and Chargeback Resolution Analyst.
• Identify and manage resources needed for success, including identification of job requirements, candidate selection, performance management, compensation, retention or termination, and engagement.
• Manage the new hire process, including interviewing and hiring. Responsible for training and onboarding of new hires, objective setting, and follow-up on the effectiveness of training.
• Build skills within the team in areas such as problem-solving and analysis, continuous improvement/lean practices, communication, and negotiation.
• Design and implement department metrics, ensuring the team meets service levels and goals.

Change Management

• Develop initiatives to increase productivity and efficiencies within the team, as well as drive the team vision.
• Propose process/system changes to improve service levels or meet the evolving needs of the industry.
• Work with all businesses to understand their initiatives and how the team can support them.
• Identify channel support needs of newly acquired businesses or newly launched channels.
• Attend industry events and proactively monitor industry trends that impact Distributor Operations; participate as a subject matter expert in industry workgroups when opportunities are available.
• Maintain current knowledge of distribution, contract issues, and trends.
• Responsible for identification and standardization of key Distributor Operations elements and measures that drive critical business activities.
• Provide expertise in business system development efforts where distribution is involved.
• Manage ongoing support for key tools by the department, including Oracle Redistribution.

Requirements

• Bachelor’s degree required.
• 3-5 years of business experience with increasing responsibility.
• Strong influencing and negotiation skills.
• Excellent interpersonal and relationship management skills.
• Competency in Microsoft Excel, PowerPoint, and Word.

Preferred Qualifications

• 3+ years of management/supervisory experience.
• 2+ years of STERIS experience.
• Project management experience.
• Lean/continuous improvement experience.

Skills

• Strong decision-making skills; understands how decisions impact the Customer and STERIS businesses.
• Demonstrated analytical background with a proven record of structuring and solving problems, drawing conclusions, and formulating recommendations.
• Excellent project management, planning, and organization skills; ability to take initiative and deliver projects with little to no supervision.
• Detail-oriented with a deep appreciation for quality control.
• Ability to lead and influence a cross-functional team and operate in a highly complex environment.
• High level of professionalism and integrity; maintains composure under pressure.
• Excellent communication skills with the ability to facilitate discussions with STERIS stakeholders and Distributors and effectively influence both.
• Ability to handle multiple demands from many sources and prioritize effectively.

Benefits

• Market Competitive Pay.
• Extensive Paid Time Off and 9 added Holidays.
• Excellent Healthcare, Dental, and Vision benefits.
• Long/Short Term Disability Coverage.
• 401(k) with a company match.
• Maternity & Parental Leave.
• Additional add-on benefits/discounts for programs such as Pet Insurance.
• Tuition Reimbursement and continued education programs.
• Excellent opportunities for advancement in a stable long-term career.

Pay

Pay range for this opportunity is $92,650.00 - $115,000.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than the range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, and foreign language fluency.

Schedule

This is a hybrid position. The team meets at the US HQ in Mentor, Ohio on Monday and Tuesday.