Manager, Discovery Shop II

About the role

The Manager, Discovery Shop (2) oversees the daily operations of a retail resale store with a revenue range of $500,000 to $750,000. This role involves managing a small staff of 2-4 employees and a large group of 50+ volunteers to achieve sales targets, maintain high standards, and provide exceptional customer service.

Responsibilities

• Provide leadership and operational oversight for all aspects of daily store functions, including donation acquisition and processing, sales floor merchandising, and layout optimization.
• Ensure consistent execution of operational best practices across departments to maximize productivity, customer satisfaction, and overall store performance.
• Recruit, onboard, manage, develop and retain a diverse and engaged employed staff and volunteer workforce to ensure seamless store operations.
• Cook comprehensive onboarding and training programs to ensure team members and volunteers are trained and aligned with organizational goals.
• Lead the development and execution of strategic initiatives, Discovery Rewards (loyalty) program, promotional events, and budgeting guidelines aimed at achieving and surpassing annual Revenue and Net Income Goals.
• Elevate the overall customer experience and champion Discovery Shop operational best practices. Consistently deliver exceptional service to both customers and donors, serving as a role model for staff and volunteers.
• Cultivate strategic relationships within the community to increase donations and elevate the visibility and reputation of the Discovery Shop brand.

Qualifications

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: Bachelor's Degree
• Years of experience: 4 years prior retail management experience.
• Prior experience in a resale or specialty store environment a plus.
• Driver’s License Requirement(s): Valid driver’s license required.

Knowledge, Skills, and Abilities

• Experience leading staff and/or volunteers
• Excellent communication and customer service skills
• Strong leadership, communication, and organizational skills
• Ability to multitask in a fast-paced retail environment
• Microsoft Office Suite operational ability (Word, Teams, Excel, Outlook)
• Ability to learn and utilize retail software such as Point of Sale and reporting tools