Manager, Digital Solutions - AI Enablement

Responsibilities

• Own end-to-end support, operations, and continuous improvement of the Microsoft Power Platform ecosystem, including Power Automate, Power BI, Copilot Studio, and Project Operations.
• Serve as the primary operational lead for AI-enabled Power Platform solutions in production, supporting 500+ active users across enterprise teams.
• Provide day-to-day oversight and technical direction to a contractor-heavy team, including Automation Engineers and AI/LLM resources; manage work prioritization and delivery quality.
• Lead production support and break/fix resolution for employees building or extending solutions on the Power Platform, ensuring stability without stifling innovation.
• Support the enterprise rollout, adoption, and ongoing enhancement of Project Operations as a strategic replacement for tools such as Asana, Monday.com, and future CRM sunsets.
• Partner with stakeholders to rebuild and modernize reporting and insights, leveraging Power BI and AI-assisted analytics.
• Act as a hands-on problem solver, routinely stepping between strategic planning, technical troubleshooting, system configuration, and solution design.
• Cookordination delivery and support across multiple time zones, ensuring seamless workload transitions and reliable operational coverage.

Qualifications

• Education: Bachelor’s degree in Information Systems, Technology, Business, or a related field preferred (or equivalent practical experience).
• Experience: 4 or more years supporting enterprise digital platforms, digital operations, or IT service delivery in a corporate environment.
• Platform Expertise: Hands-on experience with Microsoft digital platforms, including Power Platform (i.e. Power Automate, Power BI, Copilot Studio, Project Operations), Microsoft 365, and/or ServiceNow.
• AI & Automation Enablement: Experience supporting the testing, deployment, or adoption of AI-assisted tools, automation workflows, or digital assistants to improve operational efficiency.
• Operational Delivery: Strong understanding of production support, incident response, deployment coordination, and operational workflows in a live enterprise environment.
• Governance & Change: Working knowledge of platform governance, change enablement, lifecycle management, and service management practices.
• Collaboration & Communication: Ability to partner effectively with technical and non-technical stakeholders, translate requirements, and support global teams across multiple regions.
• Leadership Exposure: Experience serving as a player-coach in team lead or workstream coordinator capacity, including escalation management, light oversight of contractors or peers, and delivery and execution accountability.

About the Role

This role oversees a blended team, ensures governance and change enablement, and optimizes user experience across digital systems. This position operates under a Hybrid work arrangement, requiring at least 3 days per week to be present at an Acosta Office.