AI Solutions Manager, Digital Native

Responsibilities

• Build and deepen relationships with AI/ML practitioners and executives to drive adoption
• Conduct discovery with customers to understand goals and propose tailored solutions
• Collaborate with technical teams to address complex customer needs and ensure smooth implementation
• Run workshops and training sessions during customer onboarding
• Demonstrate account value and identify expansion opportunities during business reviews
• Proactively develop growth opportunities by analyzing customer usage
• Own the full expansion and renewal sales cycle for your book of business

Qualifications

• 2+ years of experience as a Customer Success Manager in SaaS
• Proven track record of driving expansion and upsell revenue in SMB and Mid-Market accounts
• Self-starter with a customer-first mindset, thriving in limited process environments
• Exceptional organizational skills to manage multiple customer relationships effectively
• Strong communication skills for collaboration and articulation of value
• Pioneered ability to demo technical products and tailor solutions to customer needs
• Team player who values collaboration and success

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) plan to support retirement savings
• Unlimited paid time off for work-life balance
• Broad parental leave plan for family growth
• Mental and wellness support initiatives available
• Remote-first culture with WFH stipend for co-working spaces