Manager, Digital Product

About the role

The Digital Product Manager oversees the development, launch, and support of digital capabilities in the Pre-Cruise retail environment on Carnival.com. Specific areas of focus may include e-commerce sales of shore excursions, premium dining, spa packages, and other enhancements available for purchase after the guest has purchased their cruise fare; promotional capabilities; or guest experience enhancements.

This role encompasses the entire end-to-end Product Management lifecycle, including developing new capabilities, serving as the Product Owner in a Scrum environment, and collaborating with business stakeholders, prospective guests, engineering, QA, IT, network, and other technology teams.

Responsibilities

• Oversees the product development lifecycle from ideation to launch.
• Prioritizes features, sets clear requirements, manages the product backlog, actively participates in Scrum ceremonies, and ensures timely delivery of high-quality products.
• Develops and communicates a clear product strategy and vision.
• Creates and maintains a product roadmap that aligns with company goals and consumer needs.
• Partners with cross-functional teams and stakeholders – including engineering, design, merchandising, operations, and onboard revenue – throughout the end-to-end process to ensure alignment and successful product delivery.
• Works closely with UX/UI design agency to develop an intuitive and engaging user experience.
• Conducts usability testing and gathers user feedback to make data-driven decisions for product enhancements that achieve desired business outcomes.
• Establishes and monitors key business metrics to measure success.
• Analyzes data to identify product improvement areas.
• Gathers feedback from consumers, stakeholders, and developers to understand customer pain points, business needs, and the competitive landscape.
• Prepares and presents regular business updates to stakeholders in-person and in writing.
• Creates business reports, training/troubleshooting guides, and related product documentation and presentations.

Requirements

• 5+ years of experience in Product Management and/or Product Ownership in an agile environment; a demonstrated history of leading and delivering successful digital products.
• Bachelor's Degree in Business, Marketing, Computer Science, Information Systems, or a related field; or equivalent experience.
• Extensive knowledge and understanding of digital product development and management drivers, challenges, trends, and best practices.
• Ability to lead consumer-facing digital innovation from ideation through deployment, while often managing multiple projects and keeping them on-track in a still-developing environment.
• Exceptional critical thinking, innovative reasoning, organizational, time management, and adaptability skills to effectively manage changing priorities with a high level of quality.
• Ability to identify, prioritize, and articulate the highest-impact initiatives.
• Strong analytical and problem-solving abilities to interpret complex data and make informed decisions.
• Extensive experience working with diverse teams across various departments to build consensus and achieve common goals.
• Superb verbal and written communication skills for engaging with stakeholders at all levels, articulating the impact of initiatives, and explaining concepts to both technical and non-technical stakeholders.
• Strong business judgment, problem-solving, and decision-making skills, often requiring the use and exercise of independent judgment.
• Inner drive to achieve goals, maintain a positive attitude, and inspire others.
• Proficiency in managing relationships, building networks, and navigating social complexities in the workplace.
• Skilled with Figma, project management software (preferably Asana), and Google Analytics; proficient in Azure, BI, Sitecore, and ContentSquare.

Skills

• Scope: Part of a lean team setting the strategy and priorities for the Pre-Cruise section of Carnival.com. Partners with stakeholders to secure input and ideas, synthesizing requests into a strategic roadmap to deliver business targets. Works directly with a Scrum Team to ensure complete and on-time delivery of projects.
• Problem Solving: Requires significant problem-solving skills across analytical, design, and internal spectra, addressing consumer pain points, business challenges, CVR bottlenecks, UX reinventions, and competing roadmap priorities.
• Impact: Work led by this role significantly impacts Carnival’s revenue and the end-to-end guest experience, increasing sales in the Pre-Cruise period and enhancing guest preparation for their cruise.
• Leadership: Leads a Scrum Team to deliver key projects central to Pre-Cruise revenue and productivity goals. Manages resource allocation and prioritization, working with cross-functional stakeholders to secure requests and communicate roadmap sequencing.

Schedule

This position is classified as “in-office.” It requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.

Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Benefits

• Health Benefits: Cost-effective medical, dental, and vision plans. Employee Assistance Program and other mental health resources. Company-paid term life insurance and disability coverage.
• Financial Benefits: 401(k) plan with company match. Employee Stock Purchase plan.
• Paid Time Off:
  • Holidays: 8 company-wide holidays plus 2 additional floating holidays.
  • Vacation Time: Full-time employees at manager level and below start with 14 days/year; director level and above start with 19 days/year. Part-time employees receive time off based on hours worked, with a minimum of 84 hours/year. Additional vacation time with further tenure.
  • Sick Time: Full-time employees receive 80 hours of sick time each year. Part-time employees receive time off based on hours worked, with a minimum of 60 hours each year.
• Other Benefits:
  • Complimentary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends.
  • Personal and professional learning and development resources, including tuition reimbursement.
  • On-site Fitness center at the Miami campus.