Manager, Design Operations
Overview
The Design Operations Manager supports the day-to-day operations, strategic planning, portfolio execution, and program management of key, high-level projects. This role is an individual contributor but relies heavily on building authentic relationships with peers, partners, and leaders.
What You’ll Do
Business & People Operations: In close collaboration with design leadership, manage the design team’s people operations and business operations. Activities may include KPI/OKR management, headcount, and partner management, developing team rituals, culture, and fostering overall positive team health.
Mentor and share design operations expertise with team members.
Support the hiring and onboarding of employees, manage contractors and vendors, strategically balance attrition.
Design Standards & Practice Management: Enable high quality design outcomes by maintaining design standards and practices across teams, identifying bottlenecks in the workflow or opportunities to improve the design process and outcomes for teams, collaborating with peers on priority initiatives, scaling best practices, and building new processes to ensure the organization is well managed, shaping agendas, facilitating collaboration sessions, and building frameworks to drive teams towards outcomes, identifying team and project needs with regards to design process, tools, documentation, asset management, and taking steps to implement necessary changes to make sure design teams are operating at optimum efficiency.
Design Portfolio & Program Management: Develop resourcing, capacity planning, and program management routines to ensure teams are delivering against established goals and objectives, using industry best practices to drive delivery, collaboration, and risk mediation across cross-functional teams, including product and tech partners, providing clear communication to cross-functional leadership on status, resources, issues, and priorities.
Basic Qualifications
- At least 5 years of experience in design management, project or program management of design deliverables, and operations management including experience working directly with experience designers, researchers, and strategists.
- At least 5 years of experience leading project delivery for cross functional projects.
Preferred Qualifications
- 3+ years of design tool use and tool management experience.
- Experience with design systems.
- Experience working with corporate design teams.
- Understanding of design quality and product strategy.
Salary Information
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $164,800 - $188,100 for Manager, Design
Additional Information
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.
Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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