Manager, Delivery

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Content: - About VideoAmp (company description) - could be "About the role"? Actually "About the role" is a heading for description of role. The posting includes "The Role" paragraph describing responsibilities. Also "What You'll Do" list of duties. Also "What You'll Bring" list of qualifications/requirements. Also "Compensation & Benefits" includes base salary, equity, time off, health, financial, family, perks. Also "Our Values" maybe not needed. We need sections: About the role (maybe a brief description), Responsibilities (What You'll Do), Requirements (maybe What You'll Bring includes education, experience), Qualifications (maybe overlapping), Skills (maybe specific skills), Benefits, Pay, Schedule. We must not create sections with filler like "commensurate with experience" etc. Pay section: we have base salary range; we can include Pay section with that. Benefits: we have many benefits; we can include Benefits section. Schedule: not mentioned; remote US, hybrid preferred New York. Could infer schedule? Not explicit. Should not create Schedule section unless posting states it. It does not state schedule specifics, so we should omit Schedule. We need to avoid repeating job title. No Job ID. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them. Let's extract: About VideoAmp description: paragraphs about company. Could be placed under "About the role"? Actually "About the role" maybe should contain description of the role, not company. But we can treat "About the role" as a short paragraph summarizing the role: The Professional Services team is a key part... etc. That's from "The Role" paragraph. We'll put that as prose under About the role. Responsibilities: The "What You'll Do" bullet list. We'll output as

  • each item. Requirements: Could be education and experience from "What You'll Bring". That includes Bachelor's degree preferred, 4+ years management experience, 6+ years media/advertising/client-success background, strong working knowledge of reporting and measurement products, proven track record resolving complex non-technical client issues, excellent communication, ability to work independently, experience with TV/video advertising tech a plus. We'll treat these as Requirements. Qualifications: maybe overlapping; but we could separate "Qualifications" for education and experience, and "Skills" for abilities like communication, technical knowledge, etc. However we must not create thin sections. Better to combine into Requirements and Skills? The instruction: Prefer a few substantive sections over many thin ones. So we could have sections: About the role, Responsibilities, Requirements (including education, experience, skills), Benefits, Pay. That's 5 sections. But we need to follow the allowed headings list; we can use any of them but not required to use all. So we can use About the role, Responsibilities, Requirements, Benefits, Pay. We must not include Schedule. Now we need to ensure we preserve all substantive information: include company description? The "About VideoAmp" paragraph is substantive; should we include it? It is about the company, not the role. The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it." It didn't say to drop company description. It says preserve ALL substantive information. So we should include company description somewhere. Perhaps under About the role? Or we could add a section "About VideoAmp" but not in allowed headings list. The allowed headings list is given as examples; we could still use other headings? The instruction: "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests those are the headings we should use; but not strictly limited? It says use those for section headings (e.g.) meaning those are examples; we could also use other headings if appropriate? Safer to stick to those. So we need to fit company description into one of those sections. Perhaps under About the role we can include a brief description of the role and also company context. But we must not lose company description details. We can incorporate them into About the role paragraph: "VideoAmp is the tech-first measurement company..." etc. That is substantive. Thus About the role section will contain both company overview and role description. Now Responsibilities: list of duties from What You'll Do. Requirements: combine education, experience, skills, etc. Benefits: list all benefits from Compensation & Benefits. Pay: base salary range. We must not include filler like "commensurate with experience" - but we can include the range; the phrase "commensurate with experience" is filler? It's part of the description but maybe considered filler. The instruction: "never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". So we should not include that phrase. We can just give the range without that phrase. So Pay section:

    Base salary $184,000 to $205,000

    . Also equity participation included? That's part of Benefits maybe. Actually equity is listed under Compensation & Benefits as "Equity Equity participation included". Could be included in Benefits or Pay. Since equity is not salary, we can put in Benefits. Now Benefits: list items: Equity participation, Discretionary & flexible PTO + Spring, Summer & Winter company breaks, Inclusive and comprehensive medical, dental & vision, 401(k) with matching HSA & FSA, Paid Maternity & Parental Leave for all family additions, Cell phone & wifi reimbursement, Commuter benefits. We need to preserve all. Use

    • . Now Requirements: we need to include education, experience, skills, etc. Let's list: - Bachelor's degree in Business, Communications, or a related field preferred. - 4+ years of management experience, preferably leading a team of 2 to 5 direct reports. - 6+ years of media, advertising, or client-success background, preferably with reporting, account management, or client delivery experience. - Strong working knowledge of reporting and measurement products, with comfort partnering closely with technical counterparts. - Proven track record of resolving complex, non-technical client issues and de-escalating risk. - Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. - Ability to work independently and prioritize tasks in a fast-paced environment. - Experience with TV and video advertising technology is a plus. We can put these as
      • . Now Responsibilities list from What You'll Do: - Manage and monitor ongoing client delivery, reporting, and billing operations across a portfolio of accounts. - Assist with the onboarding and training of new hires on the Delivery team. - Recruit, direct, motivate, and develop staff, maximizing their individual contribution, professional growth, and ability to function effectively as a team. - Understand various levels of KPIs (time to value, reporting accuracy, client satisfaction) and formulate strategies to meet and exceed both client and team goals. - Oversee and provide guidance on internal activities and initiatives designed to improve the client experience. - Determine needed improvements through review and analysis of recurring reporting, billing, or onboarding issues. - Influence stakeholders and lead cross-functional teams across matrixed organizations. - Own playbooks, templates, and process documentation for the Delivery team, and share changes across Professional Services and other relevant departments. - Partner closely with leadership to define clear handoff points, escalation paths, and shared workflows between the technical and client-facing sides of Professional Services. - Provide customer feedback to internal teams including Product, Engineering, and Marketing to build new technology features and reporting capabilities. - Resolve highly complex or non-routine client issues or inquiries, including revenue risk and billing escalations, as needed. - Serve as an escalation point for client delivery issues and for internal teams needing Delivery support. Now About the role: combine company description and role overview. Company description paragraphs: "VideoAmp is the tech-first measurement company transforming how advertising is valued, bought, and sold. Powered by currency-grade big data and a best-in-class technology stack, our platform gives advertisers, agencies, and digital partners the ability to plan, optimize, and measure media investments across every screen, from linear TV and OTT to CTV and digital video. VideoAmp is accelerating investment in agentic AI and intelligent optimization technologies, helping clients drive measurable, real-world outcomes in an increasingly complex media landscape. With 880% year-over-year measurement growth, 98% coverage of the TV ecosystem, and partnerships with 11 agency groups and 1,000+ advertisers, we're not just keeping pace with the industry. We're defining what comes next. We believe great work requires great people, people who say 'I'll find a way' instead of 'it can't be done.'" Role overview from "The Role": "The Professional Services team is a key part of VideoAmp responsible for onboarding new clients onto our platform or existing clients onto new solutions. In this role, you will work closely with our clients to ensure their successful adoption of VideoAmp's platform and solutions, including the setup and configuration of campaigns, integrations, and data flows, and with our internal teams, such as Sales, Account Management, and Engineering, to ensure a seamless and successful client experience. As the Manager, Delivery, you will lead and develop a team of Delivery Analysts, Delivery Managers, and Delivery Leads who serve as the primary client-facing owners of the post-contract experience, including onboarding, reporting, and day-to-day measurement delivery. You will be responsible for the quality, consistency, and scalability of the Delivery team's output, and for ensuring your team proactively identifies and communicates client risk before it escalates. In addition to team management, you will play a critical role in identifying and resolving complex, non-technical client issues that arise during the account lifecycle, including reporting accuracy, discrepancies, and revenue risk escalations. You will work closely with leadership to ensure a seamless handoff between the technical and client-facing sides of Professional Services, and with Product, Engineering, and Marketing to translate client feedback into improvements. If you are a highly motivated people leader who enjoys developing talent and solving complex client-delivery problems, then we want to hear from you." We can combine into a few paragraphs. Now we need to output only HTML fragment, no /, no markdown. Let's craft:

        About the role

        VideoAmp is the tech-first measurement company transforming how advertising is valued, bought, and sold. Powered by currency-grade big data and a best-in-class technology stack, our platform gives advertisers, agencies, and digital partners the ability to plan, optimize, and measure media investments across every screen, from linear TV and OTT to CTV and digital video. VideoAmp is accelerating investment in agentic AI and intelligent optimization technologies, helping clients drive measurable, real-world outcomes in an increasingly complex media landscape. With 880% year-over-year measurement growth, 98% coverage of the TV ecosystem, and partnerships with 11 agency groups and 1,000+ advertisers, we're not just keeping pace with the industry. We're defining what comes next. We believe great work requires great people, people who say "I'll find a way" instead of "it can't be done." The Professional Services team is a key part of VideoAmp responsible for onboarding new clients onto our