Manager-Delivery

About the role

Manage customer relations and delivery operations to ensure on-time product delivery, strong customer and internal relationships, and efficient inventory management while promoting continuous improvement and achieving performance targets.

Responsibilities

• Lead and support departmental S-NVC (SEWS New Value Chain) initiatives to support continuous improvement.
• Track, analyze, and report monthly KPIs to ensure performance targets are achieved.
• Provide support to the MBU customer base - including Subaru, Honda, and Tier II suppliers.
• Develop and maintain strong relationships with customer contacts and management to support business objectives.
• Monitor customer orders and related activities to ensure on-time delivery requirements are met.
• Manage and monitor inventory levels to ensure availability aligns with customer demand.
• Communicate with customers, manufacturing plants, and local staff to support timely production and inventory availability.
• Provide direction and support to warehouse operations to ensure complete and timely delivery to all customers.
• Monitor weekly build reports issued by the Delivery team to support smooth start-up activities.
• Ensure all compensation requests are submitted by required deadlines.
• Review supplier performance reports and ensure root cause analysis is conducted.
• Develop and implement effective countermeasures in a timely manner.
• Communicate issues, actions, and results clearly with customer and SEWS upper management team.
• Lead recruitment, selection, training, and performance evaluation of Delivery team members.
• Maintain open and effective communication with all staff.
• Foster a positive and collaborative work environment.
• Lead the team in identifying and implementing improvements to enhance process efficiency and reduce costs.
• Support additional projects and responsibilities as assigned.

Requirements

• Bachelor degree required.
• 8-10 years experience in inventory control, purchasing, or customer service environments (automotive industry preferred), including 2-4 years in a supervisory or middle management role.
• Strong organizational, task management, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to interact effectively with all levels of SEWS associates and customer contacts.
• Demonstrated leadership experience, including managing and developing salaried staff.
• Ability to lead team to achieve organizational goals and drive performance.
• Proficiency in Microsoft Office applications (Excel, Outlook, etc.).
• Experience with mainframe systems, including order and inventory management applications.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.
• Willing to travel as needed.

About the company

Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400-year-old brand with a reputation for quality and reliability. With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years and is a leading supplier of electrical distribution systems, components, and electronics. SEWS is committed to technical development worldwide and, with a global network of resources, is able to deliver a truly competitive advantage to each of our customers.

The Sumitomo Electric Group, founded in 1897 with copper wire production, has developed many new technologies and products through innovative R&D activities. With more than 350 subsidiaries worldwide, the group introduces a wide variety of products in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. Sumitomo Electric is a Fortune Global 500 company.

Benefits

• Medical, Dental, Vision
• Disability, Life insurance
• 401(k) with company match
• Tuition benefits
• Paid holidays and vacation