Manager, Dealer Training

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career.

About the role

Manages dealer reward and recognition programs to reduce turnover, boost retention, and enhance engagement with Hyundai, driving sales, customer experience, and profitability. Leads collaboration on reward program development to drive dealer performance.

• Leads and manages key dealer training projects through project management, managing supplier relationships, updates training systems and materials, and assists with annual training budget planning.
• Responsible for developing, implementing, and evaluating Hyundai’s national dealer training programs, including product and dealership best practices, online and in-person training, and competitive materials.
• Monitors and analyzes program performance.
• Acts as liaison between HMA stakeholders and sponsors for training initiatives, collaborating with sales, aftersales, field teams, and other departments.

Responsibilities

• Drive Sales and Aftersales retention through incentives.
• Enhance customer satisfaction and parts sales through targeted incentives and promotions.
• Create communication strategies to increase dealer and field engagement with service incentive programs.
• Support and guide stakeholders on training, retention, and performance initiatives.
• Collaborate with Sales, Training, Parts, Aftersales, Warranty, Regional Management, Purchasing, and Field Operations teams.
• Develop dealer and field communications that promote best practices, training opportunities, and improved performance.
• Respond to management, dealer, and customer inquiries while supporting business objectives.
• Manage customer satisfaction and dealer performance programs from planning through execution.
• Oversee supplier selection, RFP development, contracts, deliverables, and vendor relationships.
• Maintain agreements, purchase orders, invoices, and budget activities, including forecasting and reconciliation.
• Coordinate program launches and communicate progress through reports, presentations, and analytics.
• Document processes and identify opportunities for continuous improvement.
• Compile and distribute reports for corporate and regional leadership.
• Analyze data, identify trends, and recommend operational improvements.
• Develop executive presentations, dashboards, and performance metrics.
• Manage project scope, timelines, budgets, and deliverables.
• Support cross-functional training initiatives and strategic projects.
• Oversee supplier performance and communications.
• Create executive-level reports and presentations supporting key business decisions.

Requirements

• Must be a high school graduate.
• Bachelor’s degree preferred.
• Six or more years of automotive industry work experience, of which at least three years are directly related experience in automotive parts or service.
• Experience in a fast-paced environment.
• Program management and vendor relations experience required.
• Marketing and merchandising experience and knowledge required.
• SQL and Microsoft Access experience desired.
• Supervisory experience is preferred.

Skills

• Excellent verbal and written communications skills to allow effective interaction with all levels of the organization.
• Ability to work independently, under pressure of deadlines, handle multiple priorities, and pay close attention to detail.
• High degree of proficiency in Microsoft Office (Excel, Access, Publisher, Word, PowerPoint, and Outlook).
• Ability to thrive in a team environment.
• Proficiency with LMS.
• Analytical and data-driven thinking.

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance).
• Holiday Pay - the company shuts down with pay between Christmas and New Year's.
• Vacation and sick time off.
• Healthcare insurance (medical, dental, and vision).
• 401(K) company match.
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution.
• Basic life insurance, short- and long-term disability.
• Mental health, wellbeing, and employee assistance program.
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits).

Pay

Compensation Range: $91,000 - $130,000

Schedule

Normal office duties.