Manager, Customer Training

About the Role

As a member of the Customer Training Team, this individual will be responsible for leading and supporting training center operations in our direct markets and developing training program strategies. The Manager Customer Training will also focus on developing the customer training team in the region, optimizing the utilization of our training centers in market, and supporting innovative technical and Surgeon-led training programs.

Responsibilities

• Collaborate with customer training leadership team, sales team, marketing, and other stakeholders to ensure training support is properly allocated to meet business needs.
• Hire, develop, and train members of the customer training team to support the company's evolving needs; mentor experienced team members and develop future leaders.
• Manage diverse communications cross-functionally, internally, and externally, representing the voice of the function and ISI.
• Establish new training centers as needed to support regional needs.
• Deliver quarterly training center business reviews.
• Leverage state-of-the-art technologies to maximize training platforms, measure effectiveness, and implement enhancements.
• Ensure sustained performance and development of a highly skilled training team.
• Develop sustained competency within Customer Trainers in areas such as da Vinci System technology, applications, training pathways, and coaching techniques.
• Manage departmental goals aligned with regional business and commercial strategy.
• Maintain competency in technology training protocols and annual checks.
• Optimize trainers' schedules to fit market specificities and training programs.
• Conduct surveys to measure program effectiveness and propose process improvements.
• Analyze CRM data to ensure optimal utilization of training resources.
• Collaborate with global training peers to harmonize and improve processes.
• Support the development of training programs to enhance surgeons' and OR staffs' skills with da Vinci system technology.
• Occasionally support da Vinci® System in hospital operating rooms.

Qualifications

• 8+ years of experience, including 4+ years in Training / Professional Education.
• B.A. / B.S. degree or equivalent clinical/medical degree.
• Demonstrated ability to initiate, build, and execute strategic plans.
• Strong interpersonal and collaboration skills with customers.
• Proven success in managing training projects with measurable outcomes.
• Knowledge of anatomy, physiology, medical disease states, surgical applications, and operating room environment.
• Excellent oral and written communication skills in English and local language.
• Knowledge of adult learning principles preferred.
• Medical-device experience preferred.
• Up to 30% travel required.

Additional Information

Due to the nature of our business and the role, Intuitive and/or your customer(s) may require proof of vaccination against certain diseases, including COVID-19. Details vary by role.

Pay

Base Salary Range Region 1: $155,400 - $223,600

Base Salary Range Region 2: $139,900 - $201,200

Schedule

Shift: Day

Workplace Type: Purposeful Onsite – Requires being onsite for leader-defined events and activities, potentially monthly/annually. Onsite frequency may increase based on business need.