Manager, Data Center Support Services

Responsibilities

• Manages team(s) conducting end-to-end hardware installation and troubleshooting.
• Manages team(s) implementing network communications, providing guidance on complex problems.
• Manages team(s) supporting data center environments, customer environments and/or operations, addressing identified and escalated routine trends, and ensuring problem resolutions are documented.
• Oversees technicians participation in training to advance their understandings and refine technicians' skill set, meeting requirements.
• Facilitates collaboration with development teams and external vendors to resolve complex technical problems, providing subject matter expertise around large scale matters.

Qualifications

• Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $102,300 - $209,500 per year. May be eligible for bonus and equity.
• Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
• The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About the Role

Manages team(s) conducting end-to-end hardware installation and troubleshooting. Manages team(s) implementing network communications, providing guidance on complex problems. Manages team(s) supporting data center environments, customer environments and/or operations, addresses identified and escalated routine trends, and ensures problem resolutions are documented. Oversees technicians participation in training to advance their understandings and refine technicians' skill set, meeting requirements. Facilitates collaboration with development teams and external vendors to resolve complex technical problems, providing subject matter expertise around large scale matters.