Manager, Customer Success - Boston

As a leader in the Customer Success organization, you will hire, develop, and coach Customer Success Managers (CSMs) to drive customer retention and expansion at scale. This role offers the opportunity to shape the customer experience at a high-growth, industry-leading company.

About the role

At Datadog, we value our office culture—the relationships and collaboration it fosters, and the creativity it inspires. We operate as a hybrid workplace to help our team members create a work-life harmony that best fits their needs.

Responsibilities

• Drive and influence the full renewal and expansion sales cycle
• Serve as an advisor and role model for exemplary customer service
• Balance autonomy with effective communication upwards
• Act as a regional/segment owner and escalation point for relevant matters
• Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
• Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
• Focus on talent attraction, retention, and development to create high-performance teams

Requirements

• 6+ years of experience in Customer Success or Account Management (3+ years preferred in the SaaS space)
• 3+ years of experience leading a high-performing team of Customer Success Managers
• A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
• Familiarity with the B2B tech or subscription-based software space
• Comfortable in a fast-paced, scaling environment

Datadog values people from all walks of life. While not everyone will meet all the above qualifications on day one, if you’re passionate about technology and eager to grow your skills, we encourage you to apply.

Benefits

• Best-in-class onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, with opportunities to join Community Guilds
• Intra-departmental mentor and buddy program for networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits (may vary by country and employment type)

Pay

The reasonably estimated yearly salary for this role at Datadog is $108,000—$144,000 USD. Datadog offers a competitive salary and equity package, which may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. Comprehensive benefits include healthcare, dental, parental planning, mental health benefits, a 401(k) plan with match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.