Business Customer Success Manager

Responsibilities

• Own the post-sale customer relationship for an assigned portfolio of customers
• Drive measurable ROI by aligning Autodesk solutions to customers’ business objectives and industry-specific challenges
• Co-create and execute Customer Success Plans that define success criteria, adoption milestones, and value realization outcomes
• Establish success metrics and track progress through regular business reviews and strategic planning sessions
• Monitor product usage, customer health signals, and engagement data — leveraging Customer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk and identify growth opportunities
• Identify and support at-risk accounts through targeted adoption and enablement strategies
• Document and articulate customer value realization through business cases and success stories
• Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth
• Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers

Requirements

• Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles
• Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes
• Experience building mutual success plans, business cases, or documented account strategies
• Strong executive-level communication and presentation skills
• Customer-first mindset with high emotional intelligence
• Ability to prioritize and manage multiple complex accounts simultaneously
• Proven ability to collaborate across internal and external stakeholders

Qualifications

• Experience within the Construction, Architecture, Engineering, or broader AEC industry
• Understanding of construction project lifecycles, field-to-office workflows, or digital transformation initiatives
• Experience using Customer Success platforms such as Gainsight (or similar tools) to manage health scoring, success plans, and proactive engagement strategies
• Familiarity with usage analytics, health metrics, and value realization reporting
• Experience working in a partner-led or channel ecosystem

Skills

Not specified

Benefits

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Equal Employment Opportunity

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