Business Customer Success Manager

Responsibilities

• Own the post-sale customer relationship for an assigned portfolio of customers
• Drive measurable ROI by aligning Autodesk solutions to customers’ business objectives and industry-specific challenges
• Co-create and execute Customer Success Plans that define success criteria, adoption milestones, and value realization outcomes
• Establish success metrics and track progress through regular business reviews and strategic planning sessions
• Monitor product usage, customer health signals, and engagement data — leveraging Customer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk and identify growth opportunities
• Identify and support at-risk accounts through targeted adoption and enablement strategies
• Document and articulate customer value realization through business cases and success stories
• Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth
• Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers

Requirements

• Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles
• Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes
• Experience building mutual success plans, business cases, or documented account strategies
• Strong executive-level communication and presentation skills
• Customer-first mindset with high emotional intelligence
• Ability to prioritize and manage multiple complex accounts simultaneously
• Proven ability to collaborate across internal and external stakeholders

Qualifications

• Experience within the Construction, Architecture, Engineering, or broader AEC industry
• Understanding of construction project lifecycles, field-to-office workflows, or digital transformation initiatives
• Experience using Customer Success platforms such as Gainsight (or similar tools) to manage health scoring, success plans, and proactive engagement strategies
• Familiarity with usage analytics, health metrics, and value realization reporting
• Experience working in a partner-led or channel ecosystem

Skills

• Strategic thinking and problem-solving
• Collaboration and teamwork
• Customer service and relationship management
• Project management and organizational skills
• Business acumen and financial analysis

Benefits

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Autodesk is committed to providing equal employment opportunities and does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. Learn more about our commitment to diversity and inclusion here.