Manager, Customer Success

Recruitment Process

We are currently open to applications for this role. The preferred qualifications are a bonus, not a requirement.

About the Role

Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.

Responsibilities

• Recruit, train, and lead a team of Customer Success Managers within the Enterprise segment
• Help drive an engagement model focused on high growth accounts
• Develop both the long-term vision and strategy for the team and drive progress toward key metrics
• Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
• Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
• Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
• Inspire, motivate, and enable individual development to promote career growth of direct reports

Requirements

• 7-10 years of technology sales or account management experience with 4+ years of progressive people management experience
• Experience leading Enterprise sales, account management and operations in an early stage, high-growth technology environment
• Ability to hire, train, and coach a high-performance Customer Success team
• Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
• Demonstrated passion for Stripe’s mission
• Prior experience leading a scaled customer success team
• Prior experience at a growth stage Internet/software company
• Payments experience
• Prior experience in customer success, enterprise account management, partnerships and/or business development

Qualifications

• Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in their local office or with users. This expectation may vary depending on role, team and location.
• The annual US base salary range for this role is $205,100 - $307,700. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
• Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
• Office locations: Chicago, or Atlanta
• Team: Customer Success
• Job type: Full time