Manager, Customer Success

About the role

At Ingenio, we're passionate about making spiritual wellness a core part of modern self-care. As the Manager, Customer Success, you'll be the architect of quality service across our global brands, driving client trust through exceptional multi-channel service tailored to each platform's strengths.

Responsibilities

• Drive exceptional service quality
• Strategic Product Insight & Opportunity Identification
• Drive Strategic Retention & Support Innovation
• Team Leadership & Culture

Requirements

Minimum 2 years of experience managing and developing teams. Data-Driven Leadership: You leverage a blend of ticketing-system data and core business data & KPIs to guide decisions and priorities. Business Acumen: You understand the "Why" behind the "What." Proactive Innovation: You are a lifelong learner. Operational Excellence: You identify and implement AI-driven and non-AI solutions and automation to enhance the client experience and drive team efficiency without sacrificing the human touch of our spiritual brands. Team Player: You are a dynamic collaborator who excels at building bridges across all organizational levels.

Qualifications

Passionate about connecting people with the world’s best advisors and content to restore spiritual wellness to its rightful place. Deep understanding of the product, its features, and the end-to-end user experience. Experience in managing and developing teams. Data-Driven Leadership: You leverage a blend of ticketing-system data and core business data & KPIs to guide decisions and priorities. Business Acumen: You understand the "Why" behind the "What." Proactive Innovation: You are a lifelong learner. Operational Excellence: You identify and implement AI-driven and non-AI solutions and automation to enhance the client experience and drive team efficiency without sacrificing the human touch of our spiritual brands. Team Player: You are a dynamic collaborator who excels at building bridges across all organizational levels.

Skills

Data-Driven Leadership: You leverage a blend of ticketing-system data and core business data & KPIs to guide decisions and priorities. Business Acumen: You understand the "Why" behind the "What." Proactive Innovation: You are a lifelong learner. Operational Excellence: You identify and implement AI-driven and non-AI solutions and automation to enhance the client experience and drive team efficiency without sacrificing the human touch of our spiritual brands. Team Player: You are a dynamic collaborator who excels at building bridges across all organizational levels.

Benefits

Friendly, talented, collaborative and entrepreneurial team. Premium medical, dental, and vision insurance. Generous holiday and PTO policies (including Birthday PTO!). Summer Fridays. Technology stipend. Training and development opportunities and allowance. Fun and inclusive digital, and (in the future) in-person events.

Pay

The US base salary range for this full-time position is $75,000-$90,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.