Manager, Customer Success

Job Summary

C.H. Robinson is seeking a Manager Customer Success to join our Robinson Managed Solutions (RMS) Customer Success team. This role involves leading and inspiring a high-performing Customer Success team, driving growth, retention, and long-term value across strategic accounts. The role also includes shaping and executing a proactive, best-in-class Customer Success framework that enhances the end-to-end customer journey.

Duties And Responsibilities

• Develop and execute customer-centric strategies, aligning resources to business priorities, and driving measurable outcomes
• Lead a scalable Customer Success framework, delivering strategic business reviews, and fueling growth through cross-sell, upsell, and value-added services
• Build and expand executive-level relationships, positioning yourself as a trusted advisor, and key partner to client success
• Champion the voice of the customer through NPS insights, continuous improvement initiatives, and high-impact value delivery programs
• Drive organic growth by expanding services, increasing freight under management, and maximizing account value
• Own global P&L performance, partnering with finance to deliver revenue targets, profitability goals, and accurate forecasting
• Award top-performing, diverse talent, building a strong pipeline to support business growth
• Coach and empower teams through clear expectations, real-time feedback, and development opportunities that drive engagement and performance
• Align enterprise capabilities with customer goals, ensuring seamless execution of global strategies and standardized processes
• Advocate for customer needs by influencing technology innovation, aligning cross-functional teams, and leading strategic initiatives across regions

Qualifications

• Bachelor’s degree from accredited college or university
• Minimum 5 years of related industry experience
• Minimum 2 years of leading and managing teams
• Advanced proficiency in Microsoft Office Suite of programs
• Knowledge of Supply Chain and/or Logistics industry
• Experience in consultative and strategic sales
• Strong negotiation and conflict resolution skills
• Strong written and verbal communication skills, including experience presenting to internal and external key decision makers
• Demonstrates skill of managing internal and external customer expectations
• Values a diverse and inclusive work environment

Benefits

• Three medical plans which include Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts Health Savings Account (with employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities