Manager, Customer Success

Responsibilities

• Manage, coach, and develop a team of Customer Success Managers supporting AOS customers across AMER
• Drive consistent execution of Customer Success practices, including success planning, adoption strategies, and customer health management
• Enable your team to develop, execute, and manage Customer Success Plans aligned to customer business outcomes
• Directly manage a subset of complex and strategic customer accounts, building relationships with senior stakeholders and guiding value realization
• Partner with Sales, Technical Sales, Renewals, and Support to align on account strategy, mitigate risk, and support customer growth
• Act as an escalation point for critical customer issues and help navigate complex customer environments
• Drive accountability for customer outcomes, including adoption, usage, and retention
• Establish and reinforce best practices, tools, and reporting to track team performance and improve operational efficiency
• Analyze trends across accounts to identify gaps in adoption or value realization and drive continuous improvement

Requirements

• 8+ years of experience in Customer Success, Account Management, Sales, Consulting, or related customer-facing roles
• 3+ years of experience managing and developing customer-facing teams
• Experience working with enterprise or complex customer environments
• Strong business acumen and ability to connect customer needs to business outcomes
• Proven ability to prioritize, delegate, and drive execution across multiple stakeholders
• Excellent communication, presentation, and interpersonal skills

Qualifications

• Minimum of 8 years of relevant experience
• Experience managing and developing customer-facing teams
• Experience working with enterprise or complex customer environments
• Strong business acumen and ability to connect customer needs to business outcomes
• Proven ability to prioritize, delegate, and drive execution across multiple stakeholders
• Excellent communication, presentation, and interpersonal skills

Skills

• Customer Success, Account Management, Sales, Consulting, or related customer-facing roles
• Experience managing and developing customer-facing teams
• Experience working with enterprise or complex customer environments
• Strong business acumen and ability to connect customer needs to business outcomes
• Proven ability to prioritize, delegate, and drive execution across multiple stakeholders
• Excellent communication, presentation, and interpersonal skills

Benefits

Salary transparency
Autodesk offers a competitive compensation package, including a starting base salary between $87,000 and $156,090, based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity
Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging