Manager - Customer Service

Primary Responsibilities

• Coordinates and supervises the daily activities of business support, technical or production team.
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors.
• Makes decisions guided by policies, procedures and business plan; receives guidance and oversight from manager.
• Ensures a safe workplace.
• Promotes ways to improve the quality of life and protect the environment in the communities in which the Company does business.
• Accountable for the performance of a shift, team or unit.
• Applies management expertise to improve efficiency and accomplish operational objectives within own area of responsibility or department.
• Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives.
• Identifies and resolves operational problems using defined processes, expertise, and judgement.
• Performs all other duties and special projects as assigned.

Requirements

• Four-year college degree required.
• Three or more years of experience.
• Knowledge of business-to-business customer service principles, standards, methods and practices, of effective problem-solving methods, and of positive employee relations practices.
• Excellent written and verbal communication skills, well organized and the ability to prioritize tasks and make appropriate decisions.
• Demonstrated leadership ability; sets high expectations for performance.
• Motivation to do what is best for our customers and our business.
• Proven commitment to operational and customer service excellence.
• Demonstrated ability to motivate others, trustworthy, and able to influence others.
• Direct, candid and mature interpersonal skills, including effective active listening skills.
• Willingness to offer a dissenting opinion before final decisions are reached.
• Ability to successfully coordinate internal and external resources, and to organize, prioritize and follow-up on tasks.
• Good business judgment and decision-making skills.
• Disciplined results orientation.
• Strong quality orientation and attention to detail.
• Effective business writing skills.
• Enhanced computer and information technology literacy.
• Able to work in a fast-paced, ever-changing work environment.

Qualifications

• Flexibility in terms of working hours.
• Willing to work in a fast-paced, ever-changing work environment.

Skills

• Customer service principles and practices.
• Problem-solving methods.
• Employee relations practices.
• Written and verbal communication skills.
• Leadership abilities.
• Decision-making skills.
• Business judgment and judgment.
• Quality orientation and attention to detail.
• Business writing skills.
• Computer and information technology literacy.

Benefits

• Carpenter Technology Company offers a competitive salary.
• A comprehensive benefits package including:
• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Disability coverage
• 401(k) with company contributions
• Many other options to employees.

Pay

• Competitive salary.

Schedule

• Fast-paced, ever-changing work environment.