Manager Customer Projects

Responsible for the overall direction, coordination, implementation, execution, control, and completion of assigned customer projects, ensuring consistency with company strategy, commitments, and goals. Manages 16+ project specialists and drives annual sales targets of $150 million+, aligning with company objectives and compliance policies.

Responsibilities

• Provide leadership in planning, documentation, and ongoing execution of customer projects.
• Ensure projects are billed accurately and timely to capture revenue and margin, enabling successful close-outs.
• Create and maintain a consistent approach to project order management and services.
• Act as a change agent for continuous improvement through enhanced methodologies.
• Assist in defining project scope, objectives, and deliverables that support business goals in collaboration with district management and customer requirements.
• Develop full-scale project plans and schedule timelines.
• Estimate and coordinate resources and participants needed to achieve project goals; assume administrative role for meetings, calls, and webinars.
• Manage project spend and provide direction and support to project teams.
• Coach and mentor team members on project management techniques.
• Effectively communicate project expectations to team members and customers.
• Track project deliverables using appropriate tools; monitor and report progress to stakeholders.
• Proactively manage changes in project scope and devise contingency plans to ensure project success.

Requirements

• 5+ years of experience in project/order management (senior-level position).
• 5–7 years of project order management experience preferred.
• Knowledge of project order management strategies and the company’s products and service offerings.
• Proficiency in SAP.
• Strong planning, organizational, and time management skills.
• Excellent troubleshooting and problem-solving abilities.
• Demonstrated leadership and team management skills.
• Strong verbal, written, and presentation communication skills.
• Effective conflict management and decision-making skills, including risk assessment.
• Analytical skills and ability to interact with all levels internally and externally.
• Ability to manage competing priorities, multitask, resolve conflicts, and meet tight deadlines.
• Experience working in a team-based environment.
• Ability to manage resources effectively and make logical, systematic decisions.
• Forward-looking, results-oriented perspective with the ability to motivate and inspire others.
• Experience supervising staff and achieving results through others.
• Ability to train and instruct in group and one-on-one settings.
• High school diploma or GED required; four-year degree preferred.

Pay

Expected starting rate of pay is $75,000 annually, depending on experience. This position is also incentive-eligible based on specific business metrics.

Benefits

• Multiple plan options for medical, dental, vision, and prescription drug benefits.
• Life insurance coverage for you and options for your family.
• Flexible Spending Accounts for expense savings.
• Disability benefits at no cost to you.
• Profit-sharing plans to share in company success.
• 401(k) Savings Plan with company match.
• Paid vacation, sick days, and holidays.
• Paid Wellness Day for preventive care.
• Community Time Off for volunteering.
• Predictable work schedules (most roles exclude weekends and nights).
• Employee Recognition Program.
• Educational reimbursement and career development programs.
• Employee Stock Ownership Plan (ESOP).

Schedule

Predictable work schedules; most roles do not require weekends or nights.