Manager, Customer Master / MDM Platform

About the role

Trimble is building a unified Customer & Account Master platform to power a true Customer 360 view of our customers. The Manager, Customer Master Platform leads the design, configuration, customization, and delivery of an enterprise-grade Customer Master solution using a commercial MDM platform and other relevant technologies. This is a technical, platform-focused leadership role requiring a strong systems background and the ability to lead a dedicated team of MDM platform engineers and integration engineers.

Responsibilities

• Own End-to-End Delivery: Lead the technical design, configuration, and implementation of Trimble's enterprise Customer Master platform using commercial MDM tooling (e.g., Informatica, Reltio, SAP MDG, Oracle CDM, etc.).
• Engine Optimization: Configure and customize the MDM engine, including customer/account data models, match & merge rules, survivorship and golden record logic, and data quality/validation rules.
• Integration Architecture: Lead the design and implementation of robust integrations between the MDM platform and upstream source systems (CRM, ERP, ecommerce, onboarding systems) as well as downstream consumer systems (billing, entitlement, analytics, IAM, customer portals).
• Scalability & Resiliency: Guide the team in building and maintaining custom integrations, adapters, API-first/event-based architectures, and proxy/abstraction layers to decouple consumers from the platform while ensuring high performance and operational readiness.

Requirements

• Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Experience: 8+ years of experience in enterprise systems, data platforms, or integration engineering, with 4+ years of dedicated experience delivering and managing enterprise Customer Master / MDM platforms in production.
• Hands-on Tooling: Proven hands-on experience implementing a commercial MDM tool (Informatica, Reltio, SAP MDG, Oracle CDM, etc.).
• Core MDM Concepts: Deep understanding of customer master data concepts, golden record vs. source of truth patterns, match/merge/surivorship strategies, and customer hierarchy/relationship modeling.
• Integration & SDLC: Strong experience with REST APIs, event-driven architectures, middleware, integration patterns, proxy layers, cloud-based platforms, and modern SDLC practices.

Qualifications

• Leadership: Demonstrated ability to lead and mentor technical teams in complex, global, matrixed delivery environments (including onshore/offshore models).
• Collaboration: Strong capability to translate ambiguous business requirements into prioritized technical backlogs and drive alignment across cross-functional groups.

Skills

• Experience working directly with Data Governance frameworks and stewardship operating models.
• Exposure to Customer 360, advanced analytics, or downstream data consumption use cases.
• Familiarity with IAM, entitlement, billing, or customer-facing platforms.
• Experience in highly regulated or large-scale enterprise environments.