Manager, Customer Insights

About Our Client:The organization operates within the financial services industry, focusing on banking. It addresses the challenge of delivering customer-centric solutions by leveraging deep customer and market insights. With a history spanning over 125 years, the company emphasizes meaningful relationships and long-term success through collaboration and connection, serving a broad client base and community. About the Opportunity:The MANAGER, CUSTOMER INSIGHTS is responsible for driving customer understanding to enable informed decision-making across the organization. This role translates qualitative and quantitative research findings into strategic recommendations that influence business priorities and customer experience initiatives. It serves as a key advisor to multiple business units, facilitating customer-informed strategies and fostering collaboration among stakeholders. Responsibilities:Lead and conduct qualitative and quantitative research related to customer experience, brand, messaging, competitive positioning, and strategic priorities.Collaborate with stakeholders to define business questions and research plans.Analyze customer feedback, market intelligence, and business data to identify opportunities and risks.Translate research findings into clear business implications and actionable recommendations.Prepare executive-level presentations focusing on business impact and next steps.Act as a trusted advisor across Marketing, Product, Customer Experience, Sales, Strategy, and leadership teams.Promote customer-informed decision making and enhance research adoption across the organization. Requirements:Bachelor's degree with 8 years of experience or High School Diploma/GED with 12 years of experience in Financial Services.8+ years of experience in market research, customer insights, Voice of Customer, customer experience, strategy, consulting, or related fields.Expertise in qualitative and quantitative research methods.Proven ability to influence stakeholders without direct authority.Strong business acumen linking customer insights to outcomes.Excellent analytical, synthesis, storytelling, and presentation skills.Experience presenting to senior leaders.Ability to manage ambiguity, prioritize tasks, and work independently. Pay Range and Compensation Package:If hired in California or Washington, base pay ranges from $108,477.27 to $180,000, determined by skills, experience, location, and other lawful factors.Total compensation may include variable incentives, bonuses, benefits, and other awards as outlined in the offer. Benefits & Perks:The original description references a competitive benefits program but does not specify particular benefits. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.