Manager, Customer Identity & Access Management - CIAM

About the role

The Manager, Product Owner role is a senior individual contributor position reporting to the Director and serves as a key strategic partner and right-hand leader across the CIAM portfolio. This role is ideal for someone who can move fluidly between strategy and execution, helping define where the CIAM organization is headed while also ensuring complex programs are structured, prioritized, and delivered effectively.

Responsibilities

• Partner closely with the Director to help define, refine, and execute the broader CIAM product strategy and roadmap.
• Serve as a senior individual contributor and trusted deputy to the Director, helping drive strategic alignment, decision-making, and cross-functional execution across the CIAM portfolio.
• Own and lead complex, high-visibility CIAM programs from a product ownership standpoint, particularly those with significant business, technical, operational, regulatory, or fraud-related complexity.
• Drive omnichannel authentication strategy and execution, with accountability for experiences spanning digital channels and call center authentication.
• Define product requirements and priorities for authentication capabilities including login, MFA, passkeys, passwordless, biometrics, account recovery, step-up authentication, and risk-based authentication.
• Translate strategic initiatives into epics, features, and user stories with clear business value, dependencies, and acceptance criteria.
• Partner with fraud, Financial Crimes, cybersecurity, and risk teams to ensure authentication controls are informed by current fraud patterns, attack vectors, and customer harm trends.
• Leverage the team’s position within Financial Crimes to align authentication investments to the highest-impact enterprise fraud and customer protection priorities.
• Collaborate with engineering, architecture, and UX teams to design secure, low-friction, scalable authentication and recovery journeys across channels.
• Drive prioritization decisions by balancing customer experience, fraud prevention, security posture, technical feasibility, regulatory expectations, and operational efficiency.
• Serve as a senior product voice for internal stakeholders and partner teams consuming CIAM capabilities, services, and APIs.
• Establish and monitor product, operational, and risk metrics such as authentication success rate, recovery completion rate, fraud loss reduction, attack interception effectiveness, channel-specific failure points, and customer drop-off trends.
• Identify strategic gaps, delivery risks, dependencies, and organizational trade-offs, and drive plans to address them.
• Mentor and guide more junior Product Owners as needed, helping strengthen backlog discipline, requirements quality, and product delivery practices across the team.
• Champion modernization of CIAM capabilities through adoption of standards and best practices such as OAuth 2.0, FIDO2, passkeys, biometrics, and NIST/FFIEC-aligned controls.

Requirements

The ideal candidate brings strong product ownership discipline, deep cross-functional leadership, and the ability to drive alignment across business, fraud, cybersecurity, operations, UX, architecture, and engineering stakeholders. They must have 7+ years of relevant experience or equivalent combination of education and experience, a Bachelor’s degree in Business, Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience, and 5–8 years of experience in product ownership, product management, business analysis, digital product delivery, or a related role.

Qualifications

• Strong product ownership discipline, deep cross-functional leadership, and the ability to drive alignment across business, fraud, cybersecurity, operations, UX, architecture, and engineering stakeholders.
• Experience owning a product backlog and driving prioritization in an Agile environment.
• Strong analytical, problem-solving, and decision-making skills, with the ability to use data, customer insights, and risk signals to shape priorities.
• Excellent cross-functional leadership and stakeholder management skills, with the ability to influence across technical, operational, risk, and business teams.
• Strong ability to translate strategic objectives into well-defined product requirements, user stories, and delivery plans.
• Excellent written and verbal communication skills, including experience preparing recommendations and updates for senior leadership.
• Ability to manage ambiguity, navigate organizational complexity, and drive execution across multiple concurrent initiatives.
• Familiarity with authentication methods and standards such as MFA, SSO, OAuth, FIDO2, FFIEC, NIST, passkeys, biometrics, and account recovery.
• Experience in financial services, fintech, or another highly regulated industry.
• Experience with omnichannel customer journeys, particularly involving both digital and assisted-service or call center authentication experiences.
• Familiarity with fraud operations, Financial Crimes functions, or risk-based decisioning in customer authentication flows.
• Experience with API-based products, platform capabilities, or developer-facing authentication services.
• Proficiency with common product delivery and collaboration tools such as Jira, Confluence, analytics platforms, and UX collaboration tools.

Skills

• Strong product ownership discipline, deep cross-functional leadership, and the ability to drive alignment across business, fraud, cybersecurity, operations, UX, architecture, and engineering stakeholders.
• Experience owning a product backlog and driving prioritization in an Agile environment.
• Strong analytical, problem-solving, and decision-making skills, with the ability to use data, customer insights, and risk signals to shape priorities.
• Excellent cross-functional leadership and stakeholder management skills, with the ability to influence across technical, operational, risk, and business teams.
• Strong ability to translate strategic objectives into well-defined product requirements, user stories, and delivery plans.
• Excellent written and verbal communication skills, including experience preparing recommendations and updates for senior leadership.
• Ability to manage ambiguity, navigate organizational complexity, and drive execution across multiple concurrent initiatives.
• Familiarity with authentication methods and standards such as MFA, SSO, OAuth, FIDO2, FFIEC, NIST, passkeys, biometrics, and account recovery.
• Experience in financial services, fintech, or another highly regulated industry.
• Experience with omnichannel customer journeys, particularly involving both digital and assisted-service or call center authentication experiences.
• Familiarity with fraud operations, Financial Crimes functions, or risk-based decisioning in customer authentication flows.
• Experience with API-based products, platform capabilities, or developer-facing authentication services.
• Proficiency with common product delivery and collaboration tools such as Jira, Confluence, analytics platforms, and UX collaboration tools.

Pay

Base Pay Range: $110000 - $180000 USD

Schedule

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

Benefits

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf.