Manager, Customer Education & Enablement

About the role

This is a foundational role that will help build and grow Tenex’s learning and development offerings. That means writing the playbooks, launching and delivering training programs, defining what "good" looks like for how customers learn to get value from the platform and how our customer-facing teams stay sharp. You'll report directly to the VP of Customer Success and work alongside a tight team of CSMs, Field Delivery Engineers, and Implementation Engineers.

Responsibilities

• Customer-Facing Live Training Design, schedule, and deliver a catalog of live training sessions for customer stakeholders — from SOC analysts to security executives
• Build and maintain a training calendar aligned to customer lifecycle stages (onboarding, adoption, expansion, renewal)
• Create session templates, facilitator guides, and post-session materials that can be reused and scaled
• Track attendance, completion, and engagement; iterate based on feedback and outcome data
• Self-Service Learning & Education Architect and launch a scalable self-service education program — video content, knowledge base, certification tracks, or a formal LMS
• Create on-demand content that maps to Tenex's four GTM motions and customer maturity levels
• Partner with Product and Marketing to keep content current as the platform evolves
• Define success metrics: content engagement, course completion, time-to-competency, and correlation to retention
• Internal CSM & Field Enablement
• Build the enablement muscle for Tenex's customer-facing team — onboarding programs for new hires, ongoing skills development, and product knowledge upskilling
• Partner with organizational leaders to identify skill gaps and design targeted training to close them
• Create internal toolkits: talk tracks, objection handling guides, capability briefs, and playbook walkthroughs
• Instrument enablement effectiveness through leading indicators like ramp time, QBR quality scores, and manager assessment
• Learning & Development Architecture
• Design the foundational L&D operating model for Tenex as the company scales — governance, tooling, content taxonomy, and measurement framework
• Make the build-vs-buy-vs-partner call on LMS and content tooling; own vendor evaluation and rollout
• Create a content governance process to ensure accuracy, freshness, and brand consistency
• Advise leadership on L&D investment priorities as headcount and customer count grow

Requirements

• 5+ years in a customer education, training, enablement, or instructional design role — ideally in B2B SaaS or enterprise tech
• Demonstrated experience building education programs from scratch, not just inheriting and running existing ones
• Strong written and verbal communication skills — you can translate technical concepts for a security analyst and strategic concepts for a CISO
• Data fluency: you know how to measure whether training is working and can build reporting that leadership trusts
• Experience in cybersecurity, MDR, SIEM/SOAR, or adjacent security operations domains
• Familiarity with LMS platforms and content authoring tools
• Track record of working cross-functionally with Product, Marketing, and Sales to align education strategy with company GTM
• Prior experience in a high-growth startup or early-stage company where you had to build foundational systems

Preferred Experience

• Experience building internal enablement programs for CS or sales teams
• Track record of working cross-functionally with Product, Marketing, and Sales to align education strategy with company GTM
• Prior experience in a high-growth startup or early-stage company where you had to build foundational systems