Manager, Customer Enablement

Responsibilities

• Strategic Enablement Partner with executive leadership to translate business priorities into scalable enablement initiatives.
• Lead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes.
• Develop enablement roadmaps aligned with company objectives and sales priorities.
• Identify enablement gaps through performance data, stakeholder feedback, and sales insights.
• Program Ownership You will own end-to-end enablement programs from planning through execution and reinforcement.
• Build comprehensive enablement plans with clear objectives, timelines, and success metrics.
• Design and deliver engaging instructor-led, self-paced, and live training.
• Develop playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools.
• Facilitate workshops, webinars, office hours, and reinforcement sessions.
• Maintain and improve programs based on feedback and performance data.
• Share program impact with leadership through clear reporting and recommendations.
• You are comfortable leading projects independently, hosting meetings, managing multiple initiatives, and driving programs forward.
• Stakeholder Management Successful enablement depends on strong partnerships.
• You will build trusted relationships with Sales Leadership and cross-functional teams.
• Consult with stakeholders to understand business needs and recommend enablement solutions.
• Influence priorities and align stakeholders around program goals, and utilize the enablement calendar to align on upcoming events and priorities.
• Communicate clearly with executives while tailoring messaging appropriately for front-line managers and sellers.
• Manage your stakeholder relationships while exercising discretion and independent judgment.
• Facilitate productive meetings, document decisions, and ensure clear accountability for next steps.
• You know when to drive decisions independently and when to escalate risks or dependencies appropriately.
• Change Management You will develop change management strategies that help sellers confidently adopt new processes, messaging, and tools.
• Create reinforcement plans that extend learning beyond initial training.
• Drive long-term adoption through coaching resources, manager enablement, communications, and ongoing reinforcement.
• Ensure learning resources remain organized, accessible, and current.
• Support onboarding programs and knowledge management systems.
• Manage incoming enablement requests while balancing strategic priorities.
• Continuously evaluate and improve the seller experience.

Qualifications and Job Requirements

• Bachelor’s degree is required.
• 5-7+ years of experience in Enablement, Operations, and Strategy, or similar role.
• Experience in building training programs and supporting sales organizations.
• Experience in learning management systems and sales tools.
• Strong project management and stakeholder management skills.
• Strong communication skills for effective verbal and written communication.
• Experience in change management, enablement methodologies, and tools.
• Strong experience in stakeholder management, leading projects end-to-end, and hosting calls.
• Collaborative - Nothing we do is done in isolation.
• Proactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.
• Organized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.
• Meticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
• Coachable - This role requires the ability to synthesize feedback and put it into action.
• Executive Communicator - In our fully remote organization, strong communication is imperative.
• Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.
• Trusted Business Partner - You must be relationship-driven.
• Innovator - This role favors those experienced in successfully launching externally facing materials to sales teams.
• Funny - You don’t take yourself too seriously, and you have a sense of humor.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

Pay

This position receives a base salary and is also eligible to receive a discretionary bonus. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.