Manager, Customer Enablement
About
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
Job Summary
Your mission is to equip our revenue-generating teams with the knowledge, skills, tools, and processes they need to sell confidently and effectively. You combine strategic thinking with operational excellence to design, execute, and continuously improve scalable enablement programs that drive measurable business outcomes.
Responsibilities
Partner with executive leadership to translate business priorities into scalable enablement initiatives.
Lead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes.
Develop enablement roadmaps aligned with company objectives and sales priorities.
Identify enablement gaps through performance data, stakeholder feedback, and sales insights.
Own end-to-end enablement programs from planning through execution and reinforcement.
Define success metrics before launching programs.
Measure program effectiveness through adoption, engagement, behavior change, and business impact.
Continuously improve programs based on feedback and performance data.
Communicate clearly with executives while tailoring messaging appropriately for front-line managers and sellers.
Manage your stakeholder relationships while exercising discretion and independent judgment.
Create reinforcement plans that extend learning beyond initial training.
Drive long-term adoption through coaching resources, manager enablement, communications, and ongoing reinforcement.
Ensure learning resources remain organized, accessible, and current.
Support onboarding programs and knowledge management systems.
Manage incoming enablement requests while balancing strategic priorities.
Continuously evaluate and improve the seller experience.
Qualifications and Job Requirements
Bachelor’s degree is required.
5-7+ years of experience in Enablement, Operations, and Strategy, or similar role.
Experience in building training programs and supporting sales organizations.
Experience in learning management systems and sales tools.
Strong project management and stakeholder management skills.
Strong communication skills for effective verbal and written communication.
Experience in change management, enablement methodologies, and tools.
Strong experience in stakeholder management, leading projects end-to-end, and hosting calls.
Collaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
Proactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.
Organized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.
Meticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
Coachable - This role requires the ability to synthesize feedback and put it into action.
Executive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.
Trusted Business Partner - You must be relationship-driven.
Innovator - This role favors those experienced in successfully launching externally facing materials to sales teams.
Fun - You don’t take yourself too seriously, and you have a sense of humor.