Manager, Customer Education

1. About Our Client:The organization operates in the risk and compliance management software industry, focusing on helping companies build ethical workplace cultures. It addresses challenges related to organizational integrity and employee protection by providing an integrated suite of software products that enable businesses to operate safely and ethically at scale. 2. About the Opportunity:The Manager, Customer Education leads a team responsible for creating product documentation and training courses aimed at both internal stakeholders and customers. This role ensures users understand and effectively utilize the software products, enhancing customer knowledge and confidence. The position plays a key part in communicating the value and functionality of the offerings through clear and engaging educational content. 3. Responsibilities:• Manage daily operations of a team of Technical Writers and Learning Consultants• Research and implement advanced technology tools for efficient, high-quality content delivery• Develop technical documentation and training courses to support customer software use• Optimize content for both human and AI consumption• Measure and improve the impact of educational content on customers• Coach and mentor team members focusing on development, satisfaction, and retention• Set clear individual and team goals, monitoring performance and addressing issues proactively• Coordinate project schedules across multiple products to ensure timely content delivery• Collaborate with Product Management, Engineering, Customer Success, and Services teams• Explore ways to enhance communication and content delivery through existing tools and processes 4. Requirements:• Minimum 5 years’ experience as a Technical Writer or Instructional Designer• At least 3 years of proven experience managing or leading a team• Strong written and verbal communication skills• Experience with Jira, Sharepoint, and Salesforce; knowledge of MadCap Flare and Videate is advantageous• Ability to integrate information and communicate product stories across multiple offerings• Strong problem-solving and organizational abilities• Skilled in stakeholder and project management, capable of handling multiple projects in a fast-paced environment• Adaptability to a candid, fast-paced culture valuing innovation and accountability• Willingness to leverage AI and emerging technologies to improve work outcomes• Commitment to driving performance aligned with core organizational values 5. Pay Range and Compensation Package:• The starting pay for this role is $125,000 per annum with a 5% Management by Objectives (MBO) bonus. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.