Manager, Customer Care & Sales Enablement

We need to output HTML fragment with sections: About the role (maybe from "About This Role Job Summary"? The heading "About This Role Job Summary" is a heading? The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. So we need to create sections based on content. We have: - About This Role Job Summary: includes paragraphs about role. This is "About the role". So we will have

About the role

then

with the content. - Primary Responsibilities: list of responsibilities. Use

Responsibilities

then

• each bullet. - Learning & Development Design and deliver training... Actually that's part of responsibilities but also could be separate? The posting includes subheadings: Primary Responsibilities, then under that bullet list includes categories: "Leadership of Learning & Quality Functions", "Learning & Development Design and deliver training...", "Quality Assurance & Performance Improvement", "Knowledge Management", "Readiness & Change Enablement", "Measure What Matters". Those are sub-bullets under responsibilities. We can keep them as list items. - Required Skills: list of skills. Use

  Skills

  then
  • . - Minimum Education And Experience: could be Qualifications or Requirements. Use

    Qualifications

    maybe. The instruction includes Requirements, Qualifications, Skills. We'll put education/experience under Qualifications. - Work Authorization: maybe minor metadata; we can fold into a short

    or drop. Probably include as a short paragraph under Qualifications or separate small note. Since it's not a major section, we can include as a

    after Qualifications. - Salary Range: we need Pay section if posting actually states them. Yes salary range given. So we need

    Pay

    with

    containing the salary range and note about incentive. - Benefits: there is a "How We Support Your Wellbeing:" section describing benefits. So we need

    Benefits

    with
    • each benefit. - Equal Opportunity Employment: boilerplate to remove. So we drop that. - Also there is "Work Authorization: Applicants must be authorized to work in the US on a full‑time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position." We'll include as a short

      maybe under Qualifications or separate small note. - Also there is "This role is also eligible for an annual incentive plan based on company performance." That's part of Pay. - Also there is "How We Support Your Wellbeing:" with bullet points. We'll parse. We must not include any filler like "commensurate with experience". Not present. We must not repeat job title as heading. We must not include markdown fences. We must output only HTML fragment. Let's extract content precisely. About the role paragraph(s): "About This Role Job Summary The Manager, Customer Care & Sales Enablement is responsible for translating SCANA Energy's business strategy, sales and customer experience goals, and operational priorities into practical learning, quality, knowledge management, and readiness initiatives that improve frontline performance. The role serves as the senior leader for both the Training and Quality organizations, ensuring the effectiveness of their leaders, teams, processes, and business results. Working closely with Customer Care and Sales leadership, the Manager ensures employees, supervisors, and managers have the knowledge, skills, tools, and support needed to deliver strong customer experiences, improve operational performance, and adapt to changing business needs. This is a player‑coach role. While responsible for leading the Learning & Development and Quality Assurance functions, including direct leadership of supervisors within those disciplines, the Manager is also expected to actively design training, develop content, facilitate learning, analyze performance trends, and lead readiness efforts for key business initiatives. The role provides strategic direction, establishes priorities and performance expectations, and develops the leadership capability of the Training and Quality teams while remaining actively engaged in execution. The Manager, Care & Sales Enablement plays a critical role in improving customer experience, accelerating employee effectiveness, strengthening leadership capability, and supporting ongoing efforts to improve quality, retention, and cost‑to‑serve." We need to keep ampersand as & maybe but HTML will encode? We'll keep as &? Usually we can keep as & but better to encode. We'll output as &. Now Responsibilities bullet list: From "Primary Responsibilities" then bullet points: - Translate Business Priorities into Frontline Action - Partner with Customer Care, Sales, Revenue Assurance, IT and Operations leadership to understand business goals, customer experience priorities, and operational challenges. - Translate business strategy into training, coaching, knowledge management, quality, and readiness initiatives. - Ensure frontline teams are prepared to successfully support changes in products, offers, policies, systems, and customer programs. - Leadership of Learning & Quality Functions - Provide strategic and operational leadership for the Learning & Development and Quality Assurance functions. - Lead and develop the managers, supervisors, and team leads responsible for training delivery, curriculum development, quality monitoring, and coaching programs. - Establish functional goals, performance expectations, workforce planning, and development strategies for both teams. - Ensure alignment of Training and Quality priorities with business objectives, customer experience goals, and operational performance metrics. - Build leadership capability within the Training and Quality organizations through coaching, mentoring, succession planning, and talent development. - Drive accountability for functional performance, continuous improvement, and business outcomes across both teams. - Learning & Development Design and deliver training that improves employee performance and accelerates time‑to‑proficiency. - Identify skill gaps and development opportunities through quality reviews, performance trends, and leadership feedback. - Develop learning pathways that support both frontline employees and leaders. - Provide direction to training supervisor on onboarding, ongoing development, leadership training, and performance improvement initiatives. - Ensure training supervisor has the structure, resources, and performance measures necessary to deliver effective programs at scale. - Quality Assurance & Performance Improvement - Own the Customer Care and Sales Quality Assurance program. - Identify themes and trends that impact customer experience and operational performance. - Partner with leaders to turn quality findings into targeted coaching, training, and process improvements. - Lead the Quality Assurance supervisor in establishing quality standards, calibration processes, reporting practices, and coaching strategies. - Partner with the Quality supervisor to prioritize improvement opportunities and ensure quality insights drive measurable business outcomes. - Develop the capability of the Quality supervisor to effectively coach operational leaders and influence performance improvements. - Knowledge Management - Own the structure, governance, and ongoing improvement of Customer Care and Sales knowledge resources. - Ensure employees can easily find accurate information while supporting customers. - Improve knowledge adoption and effectiveness through ongoing measurement and feedback. - Maintain processes that keep knowledge current and reliable. - Readiness & Change Enablement - Develop communication, training, and support plans for new products, offers, processes, systems, and policies. - Ensure changes are implemented consistently across teams. - Partner with leaders to identify adoption risks and proactively address them. - Measure What Matters - Track and evaluate the effectiveness of onboarding, training, quality, and knowledge initiatives. - Use data to identify opportunities to improve employee effectiveness and customer outcomes. - Provide recommendations based on performance trends and operational needs. - Demonstrate the impact of enablement efforts on business performance. We need to decide structure: Could have top-level

      with each main responsibility as
      • containing sub‑
        . That's acceptable. Now Skills list: "Required Skills Possess the understanding that training alone does not improve performance.Able to connect business strategy to frontline execution.Able to identify the root causes of performance issues.Proven expertise in building practical solutions that improve results.Focus on developing leaders and employees.Able to balance strategic thinking with hands\-on execution.Fundamentally energized by helping people perform at their best and creating systems that allow customer\-facing teams to succeed consistently.Strong learning and development capabilities.Experience designing and implementing enablement programs.Excellent communication, facilitation, and stakeholder management abilities.Excellent project management, change management, and communication abilities.Proficiency with CRMs (e.g., Salesforce, HubSpot), learning management systems, and performance reporting tools." We need to split into items. Each sentence separated by period. Let's list: - Possess the understanding that training alone does not improve performance. - Able to connect business strategy to frontline execution. - Able to identify the root causes of performance issues. - Proven expertise in building practical solutions that improve results. - Focus on developing leaders and employees. - Able to balance strategic thinking with hands‑on execution. - Fundamentally energized by helping people perform at their best and creating systems that allow customer‑facing teams to succeed consistently. - Strong learning and development capabilities. - Experience designing and implementing enablement programs. - Excellent communication, facilitation, and stakeholder management abilities. - Excellent project management, change management, and communication abilities. - Proficiency with CRMs (e.g., Salesforce, HubSpot), learning management systems, and performance reporting tools. Now Qualifications (Minimum Education And Experience): "Minimum Education And Experience Bachelor's degree in business, marketing, or related area.7\-9 years in enablement, learning, customer success, organizational effectiveness or related areas.Experience partnering with leaders to improve organizational and employee performance.Experience leading training, quality, onboarding, or knowledge management programs.Experience leading leaders within leaning, training, quality assurance, customer experience, enablement, or operational excellence functions.Demonstrated success building and scaling high\-performing teams through leadership development, coaching, and performance management.Experience managing multiple functions or departments and aligning their priorities to broader business objectives." We need to split into items. - Bachelor's degree in business, marketing, or related area. - 7‑9 years in enablement, learning, customer success, organizational effectiveness or related areas. - Experience partnering with leaders to improve organizational and employee performance. - Experience leading training, quality, onboarding, or knowledge management programs. - Experience leading leaders within learning, training, quality assurance, customer experience, enablement, or operational excellence functions. (Note original "leaning" typo; we keep as is? Probably it's a typo for "learning". We'll keep as given but maybe correct? We should preserve original text, not invent. It says "leaning". We'll keep "leaning".) - Demonstrated success building and scaling high‑performing teams through leadership development, coaching, and performance management. - Experience managing multiple functions or departments and aligning their priorities to broader business objectives. Now Work Authorization: "Work Authorization: Applicants must be authorized to work in the US on a full\-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position." We'll include as a short

        maybe after Qualifications. Now Pay: "Salary Range $81,250\.00 \- $130,000\.00 This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.* This role is also eligible for an annual incentive plan based on company performance." We need to output as

        Pay

        ...

        . Note the escaped backslashes in original; we should output plain numbers: $81,250.00 - $130,000.00. Now Benefits: "How We Support Your Wellbeing: ================================== Our employees are our most valuable asset. That’s why at SCANA Energy/IGS Energy, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey. Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.Fin