Manager, Customer Care Financial Recovery

WORK MODEL

Remote work model is available.

WHAT YOU WILL DO

• Own Customer Care factory recovery across recalls, service campaigns, warranty, goodwill, and buybacks
• Lead ACL recovery: claim submission, tracking, reconciliation, and resolution with factories and HMC
• Validate recoverable expenses; align with Finance on billing rules and eligibility
• Maintain cycle times, aging, open claims, and recovery rates; drive improvement
• Partner with Buyback Asset Recovery on reimbursement and reconciliation post-surrender
• Support procurement, including purchase requests and financial documentation
• Manage invoice submission, tracking, and reconciliation with Finance/AP
• Collaborate with Quality, Operations, and Strategy on cost tracking and recovery
• Identify recovery gaps, inefficiencies, and policy misalignment
• Provide insights to reduce unrecovered costs
• Leverage RPA/AI to standardize and automate processes
• Partner with Strategy, IT, and Operations to deploy solutions
• Support budgeting, forecasting, and accruals
• Deliver recovery data, reporting, and executive insights
• Serve as primary contact; lead projects; exercise judgment; supervise as needed

WHAT YOU WILL BRING TO THE ROLE

• High school graduate with a bachelor's degree preferred
• 5 years of experience in budget management or financial analysis
• Relatable experience with factory billing processes
• Supervisory experience desired
• Strong understanding of financial controls or factory recovery mechanisms
• Comprehension of budget analysis and reporting
• Familiarity with basic financial administration processes such as purchase requests, invoice processing, and internal financial reporting
• Proficiency in Excel, PowerPoint, and enterprise finance systems (SAP preferred)
• Excellent written and verbal communication skills
• Attention to detail

WHAT HYUNDAI CAN OFFER YOU

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• 401(k) retirement plan with Employer Match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Vacation and sick time off
• Employer-paid basic life and disability coverage, including Paid-Family Leave
• Mental health, wellbeing, and employee assistance program
• Health advocate (support)
• Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees
• External Training and Development Programs
• Compensation Range: $91,000.00 - $130,000.00 annual base salary

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.

OTHER DETAILS

• Physical requirements: Normal office duties
• Occasional domestic travel